Weir Canyon Honda Auto Repair Service

Although your staff was low the performance was superior.

Jake made sure that my car was repaired and followed up with me. He went the extra mile in taking care of my car and my needs. He made arrangements for a loaner car when it was determined that my car would need to stay longer. He is exceptionally good at his job. Weir Canyon will now be my service center due to exceptional service.

Marc Wiseman was super. Don't change!

Friendly, prompt, efficient

Miguel obviously had my best interest in mind. From the moment I spoke to him on the phone until he handed me my keys after my car was serviced. I'd recommend any Hinda owner to rely on him. Thank you Miguel and Weir Honds!

Everything went great thank you

Ok

I will rate you as EXCELLENT because you were very understanding and accommodating to my situation. The stamens above is very confusing. I was asked if I was satisfied with the service and I confirmed that I was satisfied. I was never asked to rate you.

Courtesy and great communication

Hi. In evaluating an employee or student, it’s helpful to give positive and constructive feedback. I appreciate the good service I received in many ways. The only thing I can offer for growth would be to present one’s information slower. What I mean is just to talk slower when telling a customer something they don’t expect, like air and engine filters need to be replaced. :)

Great service, very professional

Miguel provided excellent service and kept me informed about the progress of the maintenance.

Thanks for your expertise

Jake provided exceptional customer service!

Brought in our Odyssey to have an oil change and to have service bulletin 19-124 completed for the hard upshift issues with the van. The service bulletin was not completed. The technician did not follow the instructions in the bulletin and did not update the TCM software. We had brought in the vehicle for this issue, printed out, and provided the bulletin yet the work was not performed. Jake Haslemann advised software was up to date and the bulletin was not relevant cause the code was not present. The bulletin advises that the TCM update should be done if there is intermittent harsh or jerky upshift with steady acceleration OR MIL or OBS is on with DTC P0616. My assumption is the tech did not see the MIL or OBS on but what he failed to understand is that it is an OR not AND. The van continues to have intermittent harsh and jerky upshifts so I want the TCM update done. Ut was not. We now have to take more time, be down a vehicle again, to have the work completed. The car continues to have the exact symptoms that the bulletin is supposed to address and it's very frustrating that a lay man, who has a problematic Honda vehicle, has to research, diagnose, find a bulletin, advise tech on the work needing completion only to find out that they mis understood the instructions and failed to complete the work.

Miguel was fantastic. He had a great attitude and a smile on his face. He was helpful and thorough. It was a 10/10 experience.

Jake went the extra mile to accommodate me. I have nothing but praise for him. Weir Canyon Honda is fortunate to have someone of his caliber working for the company!

Miguel G was awesome.

Thanks for your assistance, Jake.

No reason it to rate excellent.