This is my 4th visit to a Honda dealership over same issue. I was told my car was ready and repaired after 2 1/2 hours. I went out to my car and it was having the identical issue. It’s like no one even verified the problem was resolved. My car is still there.
1/1/2024
Kathy L. VERIFIED CUSTOMER
Thank you for your positive energy and patience.
1/1/2024
Christian N. VERIFIED CUSTOMER
You guys rocked Micheal was able to get my car in and out of a major fix within 4 hours of me dropping my car off. Thank you so much for all of your hard work guys!
12/31/2023
Phillip W. VERIFIED CUSTOMER
Excellent.
12/31/2023
Tuan D. VERIFIED CUSTOMER
I am satisfied and happy with your service. I will come back again. Happy New year!
12/31/2023
Ceasar Q. VERIFIED CUSTOMER
Ok
12/31/2023
David C. VERIFIED CUSTOMER
Mark Juban and the staff at weir canyon are the best.
12/31/2023
George P. VERIFIED CUSTOMER
Always great and timely service.
12/30/2023
Emily B. VERIFIED CUSTOMER
Mark was excellent.
12/30/2023
Evangeline P. VERIFIED CUSTOMER
I brought my car in for change oil only and it was done by 12:50 but I was able to get my car at 1:39 pm had I not went to the front counter to double check if the service is finished .
I told Jesus prior to the service that I will wait inside office and he said he will call my name once it’s done .
I didn’t authorize him to send a text msg because I left my phone at home but on the paper it says I was agreeing to a text msg which I did not consent .
Miscommunication bet the customer is the key to a poor service . We can’t control the busyness of work but you can still improve on how to communicate to your customer aside from sending text messages especially if the work is finished and the car is just sitting in the parking while the customer was also waiting and sitting in the chair inside the office.
Thank you and I hope you’ll improve your customer service in that manner .
12/30/2023
Therese S. VERIFIED CUSTOMER
As always, Wheir Canyon Honda service department is the best!
Everyone I’ve ever delt with there has been friendly, courteous and super efficient.
Thank you
12/30/2023
Tom H. VERIFIED CUSTOMER
I was very satisfied with the overall services and results. My rating is for the whole team at Honda.
12/30/2023
Rosa A. VERIFIED CUSTOMER
Excellent Customer Service ! Well Job Done
12/30/2023
Leonard L. VERIFIED CUSTOMER
You did good. I rate your service as excellent!!
12/29/2023
Hector M. VERIFIED CUSTOMER
No, great service
12/29/2023
Arthur P. VERIFIED CUSTOMER
Issue with the static as well as the dynamic camera, it seems after the calibration performed back in sept. 26 2023 the system is no longer responsive like before. Lane keeping assist, collision mitigation, appeared to be out of tolerances for the past three months the collision mitigation never function as it should .
12/29/2023
Gilbert D. VERIFIED CUSTOMER
Thank you for taking care of my service quickly, much appreciated.
12/29/2023
Lilli C. VERIFIED CUSTOMER
Excellent service. Jesus did an excellent job of taking care that I was aware if where my car was in the service process & providing me with a loaner.