Norm Reeves Hyundai Cerritos Auto Repair Service

I came for a routine oil change. As Candice took video of my car, she discovered a nail in one of my tires. She said it was lodged in at an angle (diagonal) and that I’d need a new tire. I requested that a car mechanic look at it. She came back and said that the mechanic said that my tire was unable to be patched and that I’d need a new tire ($360). I declined repair. I called different tire places & went to Allen tire. The mechanic there pulled out the nail and said it went in horizontally at a surface level. He tested it, and it wasn’t leaking any air. No patch, no new tire needed. I’m happy that I didn’t have to pay $300+ on a tire. Moving forward, will pay out of pocket for a mechanic trust. I’m very disappointed that I won’t be able to utilize the Hyundai service that I paid for.

Louie was great, courteous and helpful!

Hyundai has continued to be supportive and have wonderful customer support every time I bring my car in for service. Moe was very helpful and professional. Thank you!

Juan was very helpful. The whole service experience was very good.

I always receive exceptional service from your service technicians, particularly Enrique, Manny, and Juan.

Great service and communication

Over the last two months, I have taken my car into your shop three times now. The first time was with my engine and I was with Enrique and he did a pretty good job at explaining what you guys were gonna do in order to fix the car and what steps I needed to go through to go about doing that. It was fixed nothing went wrong. About a week later my car was making more noise again. I brought it in again. Enrique helped me. He explained to me that the catalytic converter was going out. I had asked why he explained that fairly easily to where I could understood as a customer so again, I appreciated that However this third time I come in because my car is making a similar noise to what I heard when the catalytic converter went out. At this time I called and a guy by the name of Juan. Gallegos had come and helped me because Enrique wasn’t in the store that day. Juan had called me and explained what is going on with my car and have the AC blower went out and I felt a little frustrated at this time being that this is the third time in two months that I have to bring my car in and it kinda looked like I take my car in for one piece you fix it. Another piece broke down you fix it. Another piece broke down and so just kinda was a coincidence to me that all these pieces broke down at the same time now I had explained or asked rather Juan, why is it that I took my car in three times and every time I brought it in something else broke down he responded with what I felt was a smart answer not a good way either. He said to me that if you guys had a crystal ball that would predict when the car would break down it would be more beneficial to you, but because if that doesn’t work, we can’t tell when the car is gonna break down. That whole conversation was over the phone and I feel like that shouldn’t have been said or at least been worded differently. After that I was like you know what I’m just gonna get a second opinion on my car see what happens because I feel that Juan wasn’t explaining to me fully to the extent to where I could understand why the AC blower could have gone out. He explained to me that I need to call third-party insurance. I don’t even know at the time like where I could get that who I would call he didn’t take the time to explain to me or give me any numbers. He kind of just you call this person. See if you have insurance to cover it. If not, it’s 980 out-of-pocket so then that’s when I go to pick up my car. Nothing was done and I’m talk to a guy by the name of Gary now Gary, is somebody who I feel you guys should really appreciate because he took the time to sit there and explain to me what the paper said as far as reasons why could possibly have the AC blower go out? He took the time to really explain like who my third-party was. He said that he was gonna call them for me to see if I have any insurance and he would call me back as far as Juan. He never took the time to explain that to me and I feel like he just brushed me off to get me off the phone.

Made an 8am appointment for glass roof repair then was told at the appointment that they won't be there to prepare the roof until 1pm. No one bothered to tell me that before my appointment.

Moe is the best!

Thanks for your the best service

She was very professional and helpful.

Louie was very professional and courteous and took care of me promptly as soon as I arrived. Great gentleman!

Moe was excellent!!! Communicative, flexible, courteous!

Of the many times during the past 9 years that I have had my car serviced at Norm Reeves Hyundai, today was the first time that I received outstanding service. Mohammed Jaber was courteous and polite, knowledgeable, and helpful in suggesting the items that needed to be serviced on this visit. And today was the very first time my vehicle was ready before the time that I was quoted. In the past I’ve had to wait hours past the time promised to take delivery of my car. Today I was told 2 1/2 hours, and after 1 1/2 hours I was driving off the lot, on my way home. I was pleasantly surprised, to say the least. It’s what I expected every other time, but it never happened. I only hope this is an indication of the type of service I can expect in the future. It was excellent !

No comments. All was good

Thank you I had a very good experience. Henrique was amazing. Thank you so much.

Very nice and helpful

A great experience. Stayed informed, quick service, and felt listened to and taken care of. One of my best services.

Great dealership office and salesman is polite and patient

Always great service. They do the job right thank you