The service was great and they kept updated about my car
6/5/2025
Monica J. VERIFIED CUSTOMER
Thank you Fernando for the hospitality.
6/5/2025
Darlene M. VERIFIED CUSTOMER
Awesome service !!!
6/5/2025
Kennedy H. VERIFIED CUSTOMER
Fernando was excellent. Nice, professional, informative and personable.
6/5/2025
Ralph G. VERIFIED CUSTOMER
My service is still pending, but I have no complaints
Thank you
6/5/2025
Esperanza P. VERIFIED CUSTOMER
Iyes want to said good job my pleasure thanks
6/4/2025
Robert N. VERIFIED CUSTOMER
I appreciate the updated status of the vehicle service.
6/4/2025
Steven T. VERIFIED CUSTOMER
Juan was the best - he made a bad situation with my car a whole lot better with his communications and product knowledge. I had the car towed in from another store because I couldn't updates from them leaving me in total darkness. Best move ever having it towed to Norm Reeves.
6/4/2025
Rollin C. VERIFIED CUSTOMER
Excellent Service!!!
6/4/2025
Raymond N. VERIFIED CUSTOMER
Candace was awesome
6/3/2025
Juelle F. VERIFIED CUSTOMER
Fernando was extremely helpful and communicative through the process of having my car serviced. I appreciated his updates while my car was under repair and he made the loaner return process extremely seamless and fast. The entire service team is friendly and I will definitely come to Norm Reeves Hyundai for all service needs.
6/3/2025
Jonathan T. VERIFIED CUSTOMER
Juan was good efficient. They beat the turnaround time quoted and told me about my battery but did not pressure me into doing anything which is much relieved and that type of care is why I’ll come back. I probably passed four Hyundai dealerships on my way to your site, but I go back to you.
6/3/2025
Gabrielle S. VERIFIED CUSTOMER
Thank you for such a great job!
6/2/2025
Amanda H. VERIFIED CUSTOMER
Fernando was friendly and efficient! He delivered excellent customer service. I always have positive experiences whenever I take my car in for services.
6/2/2025
Michael B. VERIFIED CUSTOMER
Thanks for the great service. Alot better since you don't have to share the service department with the Ford dealer like you used to years back.
6/2/2025
Heidi D. VERIFIED CUSTOMER
It had nothing to do with Muhammad, but now my air conditioner is making a weird noise and I have to take it back to the dealership. I opted out of having them change my air filter for $109 and went to the parts department and bought what I showed the guy on my phone I needed and he sold me the wrong air filter that I now have to return. And I still haven’t got my gas tank fixed cause you only work certain people on the weekends.
6/2/2025
David R. VERIFIED CUSTOMER
Great service as usual thank you Juan.
6/2/2025
Robert M. VERIFIED CUSTOMER
Thanks for the update
6/2/2025
Hang N. VERIFIED CUSTOMER
Fernando set me up with service. Very polite and explained everything. Service was completed within the time promised and pick up was smooth
6/1/2025
Nancy/Jeffrey M. VERIFIED CUSTOMER
I was able to text Enrique to get me set up with an appointment the next morning after my request, for what seemed to me to be a relatively quick repair, but too difficult for me at my age and size. I showed up shortly after your service center opened, and Enrique was there to greet me, and was all over the job quickly. And although unscheduled, I requested a multi-point inspection on my Santa Fe Sport and an oil change. Enrique was able to efficiently work this into the schedule. They took care of the repair and the oil change, and a few other items that the multipoint inspection discovered were due. And all of this was done while I relaxed in your comfortable customer lounge area. And I love that you offer free, coffee, espressos, and hot chocolate.
And integrating communications via texting into the approval and repair process is fantastic as it allows the customer to keep abreast of the progress on their vehicle. And I love that I can text Enrique anytime to facilitate my needs at your service center. I feel like Enrique is my personal Hyundae physician. Thank you so much.