Now provided quality customer care and is an ideal model of what exemplary service should look like. Hopefully, Moe’s manager will recognize him as a top notch asset to Norm Reeves! Thank you Moe!!
Deb Garjian
8/30/2025
Nedda A. VERIFIED CUSTOMER
Thank you
8/30/2025
Kim W. VERIFIED CUSTOMER
Enrique was very professional and knowledgeable with the service. He went over the details and was true to his word.
8/30/2025
Robert R. VERIFIED CUSTOMER
Coffee machine does not make and no snacks available for customers. ???????????? 3 hour for oil change and tire rotation is good
8/30/2025
Myrnas M. VERIFIED CUSTOMER
Thank you.. great customer service . Candice is very helpful
8/30/2025
Albert T. VERIFIED CUSTOMER
I went in and Mo was great. He welcomed me and listened to my concerns. The two things that were upsetting. One, to get the free car wash, I had to drive to a car wash about a mile and half in the wrong direction and that wash is basically self-service with no interior cleaning. I understand that it is cheaper to do it this way but it felt like false advertising because it was not on site. Two, the service team deflated my tires. When I bought the car my tires were quite low. I attributed it to the car being new and having sat there a bit. At the time of this service my tires were inflated to the proper level. Imagine my surprise to find as I am leaving, that each tire has been decreased by 8-11 psi. At a time was gas mileage is important, keeping pressure up is vital. There was no note or explanation in the paperwork. I only found out because I did note my gas mileage was less than normal. I thus checked the pressure and discovered the change. Because this is a nearly 20 mile drive for me, I will most likely not be returning for service here.
8/29/2025
Christine Q. VERIFIED CUSTOMER
Enrique was extremely helpful, communicative and honest. Thank you
8/29/2025
Karleen F. VERIFIED CUSTOMER
Well taken care off
8/29/2025
Brandon H. VERIFIED CUSTOMER
Excellent service
8/29/2025
Reynaldo T. VERIFIED CUSTOMER
Candice was very helpful & was very accommodating & acknowledged all questions we had regarding our vehicle in person & via text.
Thank you all for your help.
8/28/2025
Lucas B. VERIFIED CUSTOMER
We always receive wonderful customer service. Thank you!@
8/28/2025
Johnny V. VERIFIED CUSTOMER
The vehicle feels like new. Great job!
8/28/2025
David S. VERIFIED CUSTOMER
Very nice and welcoming. Provided answers to all me questions. Didn’t have to wait too long to complete service even as a walk in
8/28/2025
Araceli R. VERIFIED CUSTOMER
Louie, Is very helpful and accommodating. The car is worthless but that’s not Louie’s fault
8/28/2025
Yvonne C. VERIFIED CUSTOMER
Always good service from Norm Reeves
8/28/2025
Catherine C. VERIFIED CUSTOMER
I have been going to another dealer in the area for the past five years and have been treated horribly each time I went! I received exceptional service from Candace and everyone I encountered in the 24 plus hours I was there, I definitely have found a new dealer!
8/28/2025
Pamela L. VERIFIED CUSTOMER
Gary has been my Car Guy for most of the years I’ve had my car and I just so appreciate this relationship. I trust that Gary will take good care of my car and let me know what it needs when I need it. My desire is to keep my car as long as possible because it’s paid for. It’s always nice to see Gary and he has wonderful customer service.
8/28/2025
Anais D. VERIFIED CUSTOMER
Service was quick. Everyone at service shop was friendly
8/27/2025
Karen D. VERIFIED CUSTOMER
Thank you
8/27/2025
Fernando A. VERIFIED CUSTOMER
All good. The girl that checked me in was professional and friendly. A+ customer service. Thank you.