Gary had amazing customer service. Was very pleased with how professional and attentive he was. However, the actual service on my car was not what I expected, I asked for an alignment, and paid and it came out worse then how I brought it in.
11/10/2021
Karen F. VERIFIED CUSTOMER
Cost for the maintenance of our Kona was much less than I was expecting, it was completed faster than estimated (and I expected) and Paul and the rest of the staff were courteous and efficient.
11/10/2021
William H. VERIFIED CUSTOMER
I am according to the window sticker indicated the mileage and date for next schedule to make a plan for oil change. But you don’t want to service. Very disappointed!
11/10/2021
Jae A. VERIFIED CUSTOMER
Was quick and easy and the text communication is amazing. Only issue I had was with the initial call. It took me 3 months to finally get someone to order the recall part. The first two times I ordered they promised me someone would call me once the part is in and no one did. Everytime I called they said no one ordered the recall part for me. Finally on the third time it just so happened that they had a spare brake fuse so they scheduled me. I shouldn't have to call 3 times in a 3 month period. This is no fault of Mariela but whoever takes the calls. There's a clear disconnect.
11/10/2021
Rosa H. VERIFIED CUSTOMER
Mariela was helpful and efficient , i appreciate her knowledge and kindness in answering my questions . Im satisfied and happy with my hyundai santa fe so far and if i should change for another vehicle in the future , i think it will probably be another hyundai.
11/10/2021
Grahame E. VERIFIED CUSTOMER
Service was great premises were spotless and staff very professional
11/9/2021
Lydia S. VERIFIED CUSTOMER
No further comments need be made. All was great 1
11/9/2021
Wayne N. VERIFIED CUSTOMER
Gary and the service and parts departments Have give me and my wife wonderful personal service for many years. Thank you
11/9/2021
Eva S. VERIFIED CUSTOMER
Cheyne was great , explained everything very well !!!!!!!!!
11/9/2021
Linda K. VERIFIED CUSTOMER
Gary is awesome!! Always helpful and goes the extra mile to make sure I am completely satisfied with the service. For the past four years I have only trusted Norm Reeves Hyundai to service my vehicle.
11/9/2021
Priscilla R. VERIFIED CUSTOMER
Gary has been so helpful through the process of getting of our car repaired! Excellent customer service from Gary and he’s been extreme professional.
11/9/2021
Kimberly . VERIFIED CUSTOMER
Hyundai is the worst company when it comes to warranty coverage. Not only did the fail me, but the failed my wife. She was just diagnosed with breast cancer. We missed appointment under the false possibility of having our car fixed. I will never buy and I will actively discourage others from ever buying a Hyundai again.
11/8/2021
Deron G. VERIFIED CUSTOMER
Prompt, courteous service.
11/8/2021
Amilcar C. VERIFIED CUSTOMER
Excellent service and very professional. Paul was very helpful and very attentive of all my questions in order to provide an excellent service. Thank you Paul for your awesome work.
11/7/2021
Kyung Sook. VERIFIED CUSTOMER
Paul is great
11/7/2021
Kaylaa V. VERIFIED CUSTOMER
Provided great service and follow up!
11/7/2021
Angel C. VERIFIED CUSTOMER
I'd like to say that me & my wife were very happy to have met Paul Phan who help us with the very professional service as a perfosional. He is an exceptional service writer & a very will communicator with customer service. Him & Crystal Martinez are very perfosional Hyundai employees. A five star?????team.
11/7/2021
Katy H. VERIFIED CUSTOMER
Kept me updated about my car
11/7/2021
Aura C. VERIFIED CUSTOMER
Paul is amazing .. find all the time we leave our car its in good hands with him.