Norm Reeves Hyundai Cerritos Auto Repair Service

Louie Ramos was very professional and courteous. II also like to express my appreciation to Candice Roxas for her assistance over the phone a day before.

Good experience

My previous service at my local Hyundai dealership in Huntington Beach has been horrible. I'm glad I took my car to you and met Candice. Thank you

Candice was friendly and very helpful. I also appreciated the quick service from the entire team. Thank you

The service team Justin Lingao tried to convince me to leave my car behind with them for transmission replacement, even though there was no conclusive evidence of any failure. They cited that there might be a transmission issue as per mechanic, however the mechanic just repeated what I had mentioned in the initial report. When I asked for concrete evidence, they said they don’t have it and tried to sell me to get the transmission replaced. Also the “factory” trained mechanic couldn’t find the squealing noise which is pretty loud from the wheels which just shows that there was no road testing done and they wanted me to just give car to them and agree for repair, so that they pocket transmission replacement money from the factory for this unnecessary repair. When I asked what other options I have, the standard answer was that you have nothing to lose as you don’t pay anything. Just leave the car behind with us. This is not the customer “service” that we expect from the dealer. This seems like a scam to me with the customer being scapegoated here with dealer pocketing money from factory for this fake repair. I am not coming back ever after this incident. So glad to get the true colors out from service team before agreeing to do any repairs.

I think two hours for oil change too much. Try reduce time.

I brought my car in at least 5 times and every time I was told it would be this issue and I had it fixed. A few weeks later the same issue came up, and was told it was that issue and I had if, etc. Finally I was told to pay more to take the engine apart to see what the issue was, that was another $700.00. And then I was told it was not worth fixing as the car was old and had a lot of miles on it… I am sure that I am not the only one to have this issue… It would have been better to know that it was not worth fixing from the beginning. Mohamed was very professional and kept me informed with status updates.

Excellent service, friendly and personable. So pleased w/ Hyundai's personnel and vehicle maintenance. So happy w/ my Sonata's performance.

Great Job !

Very pleased with the service

Great service and communications

Yes

My service agent Moe was extremely helpful and friendly . He answered all of my questions. Very pleased with the service.

Great service from all at Norm Reeves, specially the service manager Hermanshu Bagga.

Candiace was very friendly and helpful during my visit! Excellent customer service!

Gary was awesome very informative on questions I had asked about my car. I didn’t feel like rushed out of there after my car was done being serviced. Great customer service. Love the free car wash too. Thank you Hyundai ????

Gary & rest of staff are always so friendly & helpful . Always a pleasure to be treated so well . You have very special people working there .thanks !!!

He was awesome. Great guy.

Louie was great but the technician who worked on my car left my tires at 3 tires at 39psi and 1 @ 32psi. I had to pay a tire shop $20 to check I didn’t have a leak but turns out it was not aired properly, it’s unacceptable that the technician would be so careless with a customers car!!!

Of course I don’t mind receiving a survey and completing it. I can tell you right now. We were satisfied with the professionalism and the service provided from your staff. Thank you.