I was very happy with the service I received from Cheyne and the whole staff at Norm Reeves.
2/18/2022
Aida R. VERIFIED CUSTOMER
Paul was extremely professional and courteous.
2/18/2022
Melanie H. VERIFIED CUSTOMER
Very friendly and helpful!!
2/18/2022
Teri K. VERIFIED CUSTOMER
Heman is the reason I drive so far. He is a leader for sure.
2/18/2022
Sean M. VERIFIED CUSTOMER
Service took too long and was expensive. No service loan vehicles ever available. Parts for recall not on hand, expect me to return again to collect. Will not return in future.
2/18/2022
Kathy O. VERIFIED CUSTOMER
My first time experience bringing my car in. Paul has excellent customer service skills. He is very friendly. Followed up with status of service and car was done in on time!
2/18/2022
Gwendolyn M. VERIFIED CUSTOMER
Cheyne Riggs is very professional, pleasant and truly explains what was performed and what is needed in the near future.
2/17/2022
Saida A. VERIFIED CUSTOMER
Very professional
2/17/2022
Nancy S. VERIFIED CUSTOMER
Gary kept me updated throughout my wsit and I really appreciated that.
2/17/2022
Lauren . VERIFIED CUSTOMER
Cheyne was awesome, a caring professional who knows what he’s talking about. Although I live in Chino, I will continue to get my vehicle serviced in Cerritos due to the great customer service. Thanks Cheyne!
2/17/2022
Joseph L. VERIFIED CUSTOMER
Very professional. Easy to talk to and a great communicator.
2/16/2022
Gloria J. VERIFIED CUSTOMER
Thank you
2/16/2022
Lumina L. VERIFIED CUSTOMER
I drop my car off to fix a defective door latch. Because I have been rushed to the hospital, my wife arranges for the to be towed home. Upon arrival, both the driver and my wife discover the window on the door that was fixed was down and wouldn’t go up. When my wife called, she was told the car was washed therefore, the the window must have broke during the tow. Really, after you have,
- serviced my transmission 3-4 times before replacing it with 42K miles
- two weeks after picking the car up, all of the antifreeze drains out and the car overheats.
- after replacing the antifreeze, it happens one week later.
- I bring the car in and you charge me $425 to replace two hoses. That was when the latch was suppose to be finished.
Even after buying two vehicles, and considering the purchase of a third, my wife and I have been treated in both an unprofessional / fraudulent manner .
2/16/2022
Elva C. VERIFIED CUSTOMER
Paul Pham was very helpful,. I was very happy with the service
2/16/2022
Hector V. VERIFIED CUSTOMER
Great customer service
2/16/2022
Silvia M. VERIFIED CUSTOMER
Excellent customer service
2/16/2022
Irene L. VERIFIED CUSTOMER
I’m’a longtime satisfied customer.
Gary is my go to service guy.
I received excellent customer service from
Gary Ohnesorgen!!!
He keeps me informed of the status of my car.
He gives me honest answers.
Another great experience of customer service.
2/16/2022
Valentin Z. VERIFIED CUSTOMER
Thank you for servicing my vehicle, Enrique and everyone else I encountered were very friendly and professional.
2/16/2022
Robert H. VERIFIED CUSTOMER
Very personal and friendly
2/16/2022
Bobbie U. VERIFIED CUSTOMER
Appreciate text over phone call, as I was in a meeting.