Today was my first time coming to Norm Reeves Hyundai. I came from another dealership which was Southbay Hyundai in Torrance where I was treated horribly on multiple occasions! My experience with Norm Reeves today made me so happy. From the smiling faces & customer service, to every employee I came in contact with asking me if I needed to be helped & welcoming me in! Amazing customer service is so important to me as I also work in customer service as well. When a customer feels welcomed they will return & share there experience with family & friends as well. I wish I would have come to Norm Reeves Hyundai so many years earlier!! I would like to thank the GM for the excellent experience, training & customer service that every employee is trained with! I really appreciate how Enrique kept me informed every step of the way. I also appreciate how I brought in my customer coupon from the other dealership & it was honored! I’m just so overwhelmed with gratitude! Such an amazing experience!! I look forward to my next visit because you have a customer for as long as my 2012 Hyundai Elantra Limited runs! Thank you for your time have a wonderful evening!
Sincerely,
A’Sha Edmonson
2/20/2022
Shawn S. VERIFIED CUSTOMER
Service was quick and was given good information on my service contract and how to use it in the future. Service person was polite and helped with my problem. Notified promptly when vehicle was ready. Pick up was fast and easy.
2/20/2022
Young L. VERIFIED CUSTOMER
Always, I have a excellent service and will buy Hyundai car for my next car
Thank you for excellent service
2/20/2022
Jarvis S. VERIFIED CUSTOMER
Thank you for being patient with me and providing great customer service.
2/20/2022
Matthew T. VERIFIED CUSTOMER
My car was not returned I was not notified about the status of my vehicle.
2/20/2022
Denice S. VERIFIED CUSTOMER
Service was exceptional!!!!!
2/20/2022
Tyria K. VERIFIED CUSTOMER
Paul was awesome. Paul was a perfect gentleman excellent customer service very polite. Paul had great energy today. Very upbeat and professional. Five stars for Paul!!!!
T.King
2/20/2022
James S. VERIFIED CUSTOMER
He is the best!! So polite, helpful , and just all around a great personality! I will never go anywhere else just because of him. He has helped me from day 1 when I bought the car in 2018 and I could not be happier with his service!!!
2/20/2022
William B. VERIFIED CUSTOMER
Great service
2/19/2022
Meagan R. VERIFIED CUSTOMER
He was amazing, just all the way around a nice guy.. broke down of what was done and what to look at for my next time.. there was a little issue with texting me when my car was ready but all the way round he was amazing
2/19/2022
Christie M. VERIFIED CUSTOMER
Paul Phan is outstanding! He is an asset to the Hyundai company, and I'm really appreciative of everyone that helped in the resolution of my cars issues, thanks again, Christie
2/19/2022
Gilbert R. VERIFIED CUSTOMER
Justin Lingao really knows how to value each customer. He's an asset to Hyundai's business because he values customer appreciation thru honesty and providing prompt service; effort/s like this results to customer retention to remain loyal to the Hyundai trademark.
2/19/2022
Margaret D. VERIFIED CUSTOMER
We have always received excellent service from your
Professional and friendly staff. Today’s experience
was no exception. Mariela Valdez is very efficient
and did an excellent job of keeping us informed
when unexpected repairs were discovered and repaired.
Overall we had a very pleasant experience.
2/19/2022
Mia J. VERIFIED CUSTOMER
Friendly service and great information about next services
Great service
2/19/2022
Rosita C. VERIFIED CUSTOMER
Cheyne was very helpful and assured me everything will be taken care of.
2/19/2022
Seung Y. VERIFIED CUSTOMER
thank you for great service!
2/19/2022
Sally N. VERIFIED CUSTOMER
Very pleasant
Job well done
2/19/2022
Lidia C. VERIFIED CUSTOMER
Service tech was very knowledgeable and kept me updated about my car
2/19/2022
Billy S. VERIFIED CUSTOMER
Thank you
2/19/2022
Alma H. VERIFIED CUSTOMER
The service in the car was completed in a shorter time, Gary was very friendly and welcoming