Gary was very nice. Explained everything clearly.
Nice job!
4/29/2022
Julian C. VERIFIED CUSTOMER
Never called back about a part coming in for my rear view camera
Did not re assemble trunk component
4/29/2022
Robert C. VERIFIED CUSTOMER
Dreadful service from the Norm Reeves Hyundai team. My car was quoted at 3-4 days to fix paint that was damaged at the dealership during the purchase process. Ended up being 9 or so days. Didn’t get offered a loaner until I went through the sales team and that took 6 days. Contacted the dealership 4 different days and couldn’t get through to service once. Left multiple messages for service to call me at reception and got nothing back. Was told the inside door handle was going to be covered by a female rep and picked up the car and it was in fact not fixed. Had to go through Angel in sales because service was a no show throughout the entire process. Would love to chat with the service manager because at this point I wouldn’t recommend this dealership to anyone based on the entire process.
4/29/2022
Jose S. VERIFIED CUSTOMER
All my Settings in my dash board and display screen where completely changed to where I had them and the skid plate in my vehicle was left hanging.
4/28/2022
Kyle B. VERIFIED CUSTOMER
Mary from Service Dept, Vito in Sales/Finance manager, Pedro in sales all worked together to provide me with top notch service! They make Norm Reeves Genesis a top tier dealership!
4/28/2022
Elizabeth . VERIFIED CUSTOMER
Customer service by Enrique was amazing! My appointment was at 7:35am and I has mentioned that it would be ideal to have my vehicle ready before noon since I had an interview in downtown LA at 1pm and he delivered! I received his call before 11am that my vehicle was ready. In plenty of time to make it to the interview without rushing. A huge thank you to the whole team!
4/28/2022
Supaluck B. VERIFIED CUSTOMER
Great services
4/28/2022
Rachel L. VERIFIED CUSTOMER
Thank you for taking care of my car! Shout out to Paul Phan for easy and friendly service.
4/28/2022
Betty S. VERIFIED CUSTOMER
Great attitude keep us informed of everything the car needed and time frame
4/28/2022
Sharon B. VERIFIED CUSTOMER
They did a great job
4/28/2022
Ferdinand L. VERIFIED CUSTOMER
I appreciate Gary taking care of me when I bring my car in for service every time it’s is due
4/27/2022
Sarah B. VERIFIED CUSTOMER
Cheyne was very polite, helpful and informative on my maintenance plan during my visit. Great customer service
4/27/2022
Robert P. VERIFIED CUSTOMER
Thank you guys for all your help
4/27/2022
Charles K. VERIFIED CUSTOMER
Ma was very nice and handled professionally until I picked up my repaired vehicle.
Thank you!
4/26/2022
Kevin D. VERIFIED CUSTOMER
Superb communication. Friendly. Efficient customer service
4/26/2022
Yunbok K. VERIFIED CUSTOMER
He was so nice and helped us perfectly, he keep contacted us to help our problem. Kind and i liked how he worked in progess so fast as he can
4/26/2022
Dekeyla M. VERIFIED CUSTOMER
I am very please with Paul customer service
4/26/2022
Carmelita A. VERIFIED CUSTOMER
Very satisfied and trust the services provided.
4/26/2022
Johnny R. VERIFIED CUSTOMER
Mariela is simply the BEST, second to none in customer service.