We were please by Gary concern about us and the vehicle. Thank you
4/22/2022
Asia D. VERIFIED CUSTOMER
Cheyne was great. I appreciated his service.
4/22/2022
Zheng W. VERIFIED CUSTOMER
He is an exllent technician.
4/22/2022
Michael . VERIFIED CUSTOMER
Good job
4/22/2022
Shawn H. VERIFIED CUSTOMER
He did a great job in assisting me and answer my question and concerns.
4/22/2022
Delanie W. VERIFIED CUSTOMER
It shouldn’t take 2hrs for an oil change when I had an appointment at 7:30am. This was with denying a car wash.
4/21/2022
Katherine S. VERIFIED CUSTOMER
Cheyne was wonderful!
4/21/2022
Linda M. VERIFIED CUSTOMER
I love the whole service stuff in Cerritos being a single woman they make me feel so comfortable and they’ve always taking care of me
4/21/2022
Lake C. VERIFIED CUSTOMER
Amazing job. Incredibly quick
4/21/2022
Lisa E. VERIFIED CUSTOMER
Enrique was very professional and polite. There was one employee of yours that was very short and rude to another customer. As this has no reflection on Enrique or the service I received I was taken aback by what your employee said and his tone. Tbe customer was Asian there was a bit of a language barrier, apparently the man was told twice his tires had been rotated when in fact they had not, your employee blamed tbe tech for not writing it on the notes that tires where not rotated due to too early. This conversation went on for about 10 to 15 mins. At the end your employee told tbe man he could of been helping other customers instead of spending time in this conversation. I was so taken aback by his rude and unnecessary tone. Enrique quickly apologize to me for having to witness that unprofessional behavior and he himself found it very concerning in how your employee handled the matter.
4/20/2022
Jesus A. VERIFIED CUSTOMER
5 star excellent work.tahankyou.
4/20/2022
Lucas B. VERIFIED CUSTOMER
Enrique was most helpful. It is the level of customer service I have come expect from Norm Reeves. The whole staff is spot on professional, gracious and make you feel genuinely cared for.
4/19/2022
Floyd F. VERIFIED CUSTOMER
Paul was a pleasure to work with. He made sure I was taken care of from the second I drove in. Will be bringing my car here for service again! Thanks Paul!
4/19/2022
Esther P. VERIFIED CUSTOMER
Very satisfied and ENREQUE was very helpful and courteous
4/19/2022
Chelia B. VERIFIED CUSTOMER
Cheyne was thorough, courteous and attentive to my in
quiries and requests. Thank You Cheyne.
4/19/2022
Victor C. VERIFIED CUSTOMER
Great Service
Thank You Paul
4/18/2022
John Sein. VERIFIED CUSTOMER
Enrique was very helpful, personable, and knowledgeable. He was able to answer and explain all the questions we had. He helped to expedite our vehicle inspection which was at first mentioned that it would take 5 days long but he helped to get it inspected the next day. We look forward to being serviced by Enrique again and would rate his service 5/5 stars!
4/18/2022
Robert R. VERIFIED CUSTOMER
Appointment was at 8:35. Did not received a call until 5-1/2 hours later. I try to called the service center several times to get a update, no answer. I told the customer service rep. If they could change the sender assy- fuel pump only. He told me I would have to replace the fuel pump and couldn't just replace the sender assy.
4/18/2022
Zahdy A. VERIFIED CUSTOMER
Gary was helpful in every way and with my questions/concerns. I am thankful for the service provided.