The service we have received has been above and beyond what we expected.
8/20/2022
Daniel O. VERIFIED CUSTOMER
I don't think I want to participate in a podium.com survey, but the service at Norm Reeves, while expensive, was fine.
8/19/2022
Victoria . VERIFIED CUSTOMER
Poor experience.I had a confirmed scheduled appointment for my car’s recall as well as an installation of a part that was previously ordered - the representative that assisted me with scheduling my appointment confirmed with me that the part has been delivered. Once I arrived, my appointment wasn’t on the schedule, they told me the part wasn’t delivered, and the recall needs the parts which also have not been delivered. It was a waste of time for both parties. Communication was lacking.
8/19/2022
Joseph L. VERIFIED CUSTOMER
Paul was polite, courteous, and very professional. He was able to have my problem identified quickly and was able to explain how it could be quickly resolved. I was deeply grateful in its solution. Thanks for the great service...
8/19/2022
Alejandro A. VERIFIED CUSTOMER
No issues, will return soon..
Thanks,
8/19/2022
Edward R. VERIFIED CUSTOMER
Ms Valdez is knowledgable about her job.
8/19/2022
Zheng W. VERIFIED CUSTOMER
He is very professional and mindful.
8/19/2022
Steve L. VERIFIED CUSTOMER
Gary was outstanding in every way. Great communication while I waited for my car. You are fortunate having him and Heman in the Service department. Thank you
8/19/2022
Jong In. VERIFIED CUSTOMER
Christian Gomez was very helpful and over all I’m pleased with the level of customer service at Norm Reeves except for just one thing: two hours for engine oil change is a bit too long.
8/19/2022
Dennis K. VERIFIED CUSTOMER
I had my car serviced to my satisfaction, and was greeted promptly via walk in. I do have one concern and that was Paul didn’t have my account info and wasn’t aware that I had coverage for tire repairs or replacement and 3 year maintenance program.
8/19/2022
Mark S. VERIFIED CUSTOMER
Fast and friendly service
8/19/2022
Tanja R. VERIFIED CUSTOMER
Paul was very easy to work with. He did a great job.
8/19/2022
Kaylaa V. VERIFIED CUSTOMER
excellent service and communication!
8/19/2022
William M. VERIFIED CUSTOMER
Paul was very helpful and transparent and he provided solutions throughout the process to get my vehicle fixed by keeping me informed of all the testing being done to my car and the constant communication with Hyundai Motors technicians to solve my car problem. Thank you for providing us with a rental car and Thank you Paul because my car is driving smooth as the first day we got it.
8/19/2022
Cenar E. VERIFIED CUSTOMER
I’m disappointed for the waiting time it took more than 10 months from the time it was check up to the time was fixed. Regarding the guy who fixed it, He is good and very accommodating.
8/19/2022
Lee B. VERIFIED CUSTOMER
Very happy w the service
8/19/2022
Odessa W. VERIFIED CUSTOMER
Paul is very professional. Paul also took out the time to explain the tires I purchased and returned all calls to me. Thank you Paul for all your help.
8/19/2022
Joseph M. VERIFIED CUSTOMER
Enrique is a big help from me… he’s so patience n easy to talk to….
8/18/2022
Daniel O. VERIFIED CUSTOMER
Thanks for the help!
8/16/2022
Mun C. VERIFIED CUSTOMER
They should be provide ride and pickup service but it was not I paid $15 to taxi and then price too high just like a double this time I'm so upset thanks anyway.