Norm Reeves Hyundai Cerritos Auto Repair Service

This was our first time at Hyundai Service.. Marlen was very helpful

Truly Exceptional

I have always had a positive experience with Hyundai Cerritos, which is why I am extremely disappointed by my most recent service experience. My vehicle was in the shop for over 30 days and during that time I received little to no communication regarding its status. When I initially dropped off my car, Jayden was the advisor assisting me. I later learned he was on leave, which I completely understand. However, what is unacceptable is that no other advisor was assigned to manage my case during that time (as I was told when I picked up my car and shared my concern). I had to reach out on several occasions just to get updates. I was also given multiple estimated completion dates and on at least two occasions those dates passed without any communication from your team, leaving me to follow up myself to confirm that my vehicle was still not ready. This resulted in a significant lack of communication and a very poor customer service experience overall. Additionally, when I picked up my vehicle, I was simply instructed to sign paperwork and told my car would be outside. After being without my car for over a month, I was not provided with any explanation of the issue, the repairs completed, or given the opportunity to ask questions. To add to this, the interior of my vehicle was returned with noticeable dust and dirt across the dashboard, which was very disappointing given the length of time it was in your care. This felt dismissive and unprofessional. To make matters worse, today, the first day I have had my car back, the same issue has occurred again. I am now waiting for a call back from an advisor to determine next steps for addressing a problem I was told had already been resolved. This situation is extremely frustrating and highly inconvenient. Given the length of time my vehicle was in your care, the lack of communication, and the fact that the issue persists, I find this experience unacceptable.

**** is the best!

My car was in the for mechanical work you guys were going to do and it almost took one month so I can get my car back and during that time there’s was no update or anything and know that u guys give me my car back after almost one month u guys send it to the car wash maybe out side your dealership and my hole car has light scratches because of the drive through car wash u guys did cause I have gotten done car washed from u guys and I didn’t look like how it look now with scrolled scratches

Thank you

Very professional work by Louie Ramos. Thank you for your service.

Well structured Everyone was on the ball! Got great service with the car at a good price! What else can I say! Great bunch of employees you have!

Great service

A+

Marlene was very helpful and professional. Thank you.

You guys were going to charge me $380 for one single brand new tired. Yall trippin thats a total scam

Had to continually return my vehicle with oil leaks that were supposedly fixed. Sent me home acknowledging I had a leak at least twice but they couldn’t find it so go home. Car leaked again making a mess of my garage floor and my Son’s driveway. Everyone was nice but when a vehicle is under warranty you don’t just give up. Fix it or replace it.

Candice is an excellent service representative. Conversant, efficient and a good communicator. All went well. I would hire her in my medical practice - if I hadn't retired. Her customer relation skills are excellent . Please communicate this evaluation to her. She deserves an applause card. Doug ****, MD

Good service and hospitality. Well mannered with knowledge of the traid.

After picking my car up from an oil change, my car was leaking oil and did not notice it until the following day. Took it back to get it fixed. I was told that the sealer was worn out so it was changed. I asked Marlen Madrigal for a copy of the service report. She said she would email it to me. She emailed pictures of a report that belonged to someone else. I emailed her back stating that she emailed me wrong report. I asked her if she could please email my report in a PDF (not pictures). I have emailed her twice and I have yet to receive anything from her. I have been taking my car there for years and have never had any issues with anyone until now.

Excelente servicio

He is very professional and knowledgeable.

Worst experience ever

Louis is great! Always helpful and informative