My car was returned without having it's service interval meter reset. In addition, 3 recalls required all day to complete, but no shuttle service was available to get to and from Irvine, and apparently loaner vehicles are no longer even available. Parts to repair a warranty defect will take at least 6 business days, and again the installation will take at least 6 hours, leaving me without transportation at least one entire day
1/18/2025
Hilda R. VERIFIED CUSTOMER
Excellent
1/18/2025
Scholastica O. VERIFIED CUSTOMER
I am absolutely not happy with Hyundai and what you stand for. I did everything I am required to do as the owner of your product and you and your cooperate staff would not stand behind your product. I handled my care with utmost care and did all required services and when the care developed a serious problem, you abandoned me. Norm reeves conducted oil consumption test and found out that that the car is consuming 2.8 quarts of oil under a 1000 miles and you guys want me to pay for a new engine. That is not fair. The reach continues to get richer at the expense of the poor. I am absolutely not happy.
1/18/2025
Edward W. VERIFIED CUSTOMER
From the moment I pulled into the Hyundai breezeway, I was greeted and treated with respect and care. When Candace heard about my situation, she was able to address my issues as rapidly as possible and completely satisfy the repairs needed on my car I live in Arizona, but if I did live in Lakewood or Long Beach, I would be a lifelong customer of Norm Reeves Hyundai
1/17/2025
Isaiah L. VERIFIED CUSTOMER
Great customer service from Enrique and helps me out every time
1/17/2025
Cynthia R. VERIFIED CUSTOMER
Enrique was very good at expediting service for my vehicle from the beginning to the end
1/17/2025
Anna Marie. VERIFIED CUSTOMER
Juan did a great job
1/17/2025
Chou C. VERIFIED CUSTOMER
Very good service and friendly , thank you
1/17/2025
John L. VERIFIED CUSTOMER
Awesome representative of the dealership!
1/17/2025
Leslie T. VERIFIED CUSTOMER
Gary was great!
1/17/2025
Estella G. VERIFIED CUSTOMER
My experience was so relax, stress free. Candace was my Angel she made my car situation so comfortable it’s beyond words. I have had so much going on personally, that Candace made me feel she had everything under control were I trusted her with my car situation. I would like to thank Candace and your ageny for looking out for your customers. Thank you again
1/16/2025
Barbara C. VERIFIED CUSTOMER
I was very satisfied
Juan was very nice and prompt.
1/16/2025
Eric W. VERIFIED CUSTOMER
Excellent service. Juan was very helpful responding to a few questions we had about the navigation. Car was ready when promised. Very satisfied and will request Juan as our service advisor
1/16/2025
John L. VERIFIED CUSTOMER
Awesome experience with dealership and employee. Excellent grades for both!
1/16/2025
Michael C. VERIFIED CUSTOMER
The service performed was terrific and Louis was great, but we were a bit disappointed that we didn't get the usual complimentary carwash. Overall, except forthe 4 hour wait it was fine.Loved the coffee machine!!