Santa Maria Ford Lincoln Auto Repair Service

Great service and really appreciate the drop off of my vehicle at home with the chase car

My truck was serviced on time and the tech notified me of my worn out brakes. The additional brake work was not expected but I am happy the repair was done while the truck was already in the shop.

Appreciate the quick and friendly service, with the added benefit of vehicle delivery after.

Patrick is awesome at his position! No matter the situation, he takes care of us immediately. We never have to sit and wonder about the car of our vehicle. The service department does an outstanding job servicing our vehicles!

The cost was lower than expected. Every dollar saved is a great help for us senior citizens. Thank you! The car was washed and delivered to my home. Thanks again!

Patrick is quick to respond and get the service done. It’s too bad in this case that the need for service was caused by the dealership.

Timely, quickly, friendly staff. Priced well.

Patrick took care of recalls, and some problem vehicles for us. Real pleased with the service. Thank you Bill

Our company's Spent $22000 on a brand new motor. The management at Santa Maria Ford assured me that the truck was in perfect working order. They ran many, many tests on it according to what they said. After a week of driving, it burned. Almost a gallon of oil . I sent it back in and they charge me another $700 for some unrelated reason. They assured me nothing was wrong with the truck after a week of diagnostics I got the truck back and within another week the truck was Still burning an extreme amount oil.Isent it in for the third time. For I'm sure at least another 1000 bucks. And all of this is not nearly as bad as waiting nearly an entire year for Santa Maria Ford to install a new motor. I am not speaking on behalf of the company I work for. If it wasn't for the the company's loyalty to and American made Ford. I'm sure our next Fleet of trucks Might be something different.

I appreciated Julian keeping me updated on my vehicle. He was very nice. The service was great.

Excellent, courteous service.

Lack of communication. Took a whole month to get our car back. Was told our car was done every week when it wasn't. Always late.

Lisa is amazing, she did great!

Julian goes beyond expectations. We appreciate his service!

Very accommodating with prompt service and delivery to our home.

Thanks for the great service. I feel confident knowing that my car is being maintained properly.

Lisa has always been very helpful and promptness & kindness David Thank you.

I Brought My Truck in on Friday Afternoon With The Wrench Light On. Lisa Got Right on Addressing The Problem and Offered to Get Me a Vehicle to Drive on Monday. She Got my Truck into the Shop Monday Morning and Had it Ready to Pickup By the End of Day. I Can’t Say Enough For her Commitment to Customer Service. I would Recommend Her to Anyone.

You had my vehicle for nearly 2 weeks. I brought it in because I have had a problem with the transmission and acceleration since purchasing the car. Also, Ford Motor Corp had sent me a letter explaining that even though my car was out of warranty, the replacement of the Transmission Comtrol Module would be covered because of noted issues. During the two weeks you had my car, you told me that you couldn’t replicate the problem; then you said you replicated it; then you said the mechanic couldn’t replicate it; then you said he did; then you said it didn’t register on the computer; then you said it registered on the computer and that the TCM would be ordered and replaced; then you said that you couldn’t find anything wrong. And most of this communication was me calling you or my son stopping by because you didn’t call me to let me know what was going on, most of the time. I was extremely patient and believed that it was going to be fixed. But after this experience, I would not trust the Santa Maria Ford dealership with maintenance or the purchase of any new vehicles. I will be purchasing two new cars for my personal use in the next 6 months, and none will be purchased from the SM Ford dealer. You have lost a customer for life and I’ll pass that on to my kids and my huge extended family. Very disappointed in how this all unfolded.

Lisa is fabulous. She was so understanding of my concerns and was so very accommodating. We are from Bakersfield so it is very comforting knowing that Lisa is someone we can call on when we are in the area. Thank you.