Paradise Chevrolet Cadillac Auto Repair Service

Jeff is extremely detailed and helpful

Jeffery Hunt did a great job. He was polite, knowledgeable and professional. He took the time to give me an overview of my warranty and my extended warranty.

Derek was very nice & professional.

Service is always nice

Although I arrived approximately 15 minutes late due to road construction and driving my Traverse slowly on a donut spare, I waited more than 10 minutes after I was initially greeted. The appointment did not reflect that I had scheduled both an oil change and front brakes. Unfortunately, I had to add the un-scheduled tire repair, so my total visit from arrival to departure was approximately 7 hours. I was unhappy to find out that there was no warranty or insurance on the tires I bought and had installed by Paradise in September, 9,000 miles ago. Although a repair was only $25, I was unhappy that I didn’t have the insurance, but if I signed those rights away in September, I don’t have the paperwork. I had to dig to get a service summary out of Brian at the end of the day, including that the tire was repaired and where the repaired tire was mounted. Also, I cannot figure out why I have to leave with a stack of paper. I have email on my account, I use the Chevy app, and yet I leave with only the paper copies. This bothered me more than normal today because I had to dig through a filing cabinet to find the tire replacement invoice. I’m pretty sure your staff thought I was being a “Karen” today, but today’s experience just wasn’t the same as my past visits these last couple of years.

Landyn was awesome, very nice and a pleasure to work with. If I were Kaitlyn Gilmore I’d give him a raise.

Everything went great, except they didn't have time to wash the Cadillac.Escalade they were just running towards the end of the day with too many backed up

Always very helpful! Over delivers on time. Thank you Landyn! ????????

TED IS AWESOME REALLY KNOWS WHAT HES TALKING ABOUT ALWAYS

Messer was very good and thorough. He explained what service was going to be done today and he asked me if I had any questions. He also let me know around what time the service will be done and if I wasn’t around, he would give me a call which he did.

James kept me informed every day of the progress of the repair of my car. You are fortunate to have such an outstanding employee. I am very impressed with his professionalism.

Its always a great experience, thank you!

He was assome appreciate his honesty.work was done when he told me it would be.

James Perkey has the best customer service and takes great care of us when we come in for our maintenance. We keep coming back to this location because of him.

Peter was phenomenal! Organized, Personable, Knowledgeable. He is a great asset to your team!

Peter was awesome very helpful and prompt to get my vehicle taken care of I normally service my vehicle at Aaron chevrolet in Lake Elsinore but I will be doing all my business at paradise from now because of Peter.

Michael, Is great person. I’m very happy with his service. Thank you, Carlos R

You guys really stepped up when my brand new vehicle had a transmission problem. Mike explained everything well and kept me informed. I wish the repair didn’t take two weeks but I understand parts needed to be ordered. I highly recommend Paradise Cadillac of Temecula to anyone and will continue to go there for all services.

Great personality, professional and knowledgeable.

Not happy when we saw that our car was done and we had not been told that it was done. We had to go and ask for our bill from the service writer. Thank you