Claremont Toyota Auto Repair Service

Hugo was amazing and took great care of me!

It was a pleasure dealing with Mr. Esquivel. Hope to see him again when my Rav4 needs service.

Well explained services . Good Job..

It was a good experience.

Hugo was very professional and kind

Waited over 4 hrs for them to just tell me that they could not do the work I wanted to be done. They also tried to tell me my rim needs to be replaced when in reality it doesn’t. Really makes you think if they are there to truly help you or not.

Service was as as expected…It was my first time in for service. The wait room and outdoor patio was superb…. Thanks for making my service experience a memorable

Great first impression, overall good support and communication during the day. Chaotic check out process. I had to wait >30 minutes for someone to fetch my vehicle after paying … incredibly frustrating. Especially since I was within yards from my vehicle. Staring at it.

I had to wait from appointment time at 7:30 to almost 10:00.WASTED TIME OF MINE.before just spend 1 1/2 hours only.NOT SATISFIED.

Very helpful,thank you Bert.

Is it possible for you to email me a print out of all the repairs done on my car since the beginning? please? My email is thank you ****-****-xxxx

Jeremy, and his commitment to excellence in quality and customer service make all the difference in the World!

Special ordered item didn’t arrive before appointment yet nobody notified us. We had to go twice

I'm completely satisfied. My car should run a whole lot smoother.I appreciate the quality of service that Jeremy has given me. I would totally recommend my friends and family to him. He is a loyal and honest person whom I think deserves the recognition.

Oscar is amazing. Takes the time to explain the process and is in constant contact. He is very accommodating and super trustworthy which is a plus in the car business.

Good service

I was told they couldn’t find the information that was in my contract for a free repair so they tried to charge me so I had to bring in my copy of the contract to get it taken care of, the lines were crazy long and all the paperwork was put under my co-signers name and not mine so everything I got was not listed in my name when it is my car and my payments. With the part that needed to be replaced, when I called to make the apt, I told them what part of was and now they said I have to come back to get It fixed when that was the main reason I made the appointment in the first place

This was the worst service I ever had in a Toyota service company.. I got there at 7:50 A.M. and since I didn't have an appointment I knew that is going to take longer to service my car. Thae problem is that your greeting members were busy talking to each other and I was told that someone will be with me in a couple of minutes... But after I was told to wait more than 3 times. More car were getting behind me an making the longer. To my surprise I saw how your team members begin to help all the people that arrived 10 to 15 minutes after I arrived. And nobody went to ask me if I was helped, I tried to ask what is going on but the guys around there told me that they were just preparing the car so they can get them serviced and they didn't know anything else. After a long time Hugo came and helped me out.. I was told that my car will be ready around lunchtime, and I will receive a call to let me know so I can pick up my car. Since I didn't received any call at 3:00 P.M. I begin to call to get information on the status of my car. Was directed to service department and nobody answered.. Called again at 3:35 P.M. Was put on hold and left there until the system disconnected my call. Called one more time around 4:30 p.m. This time I ask the lady that answered my call if she knew if my car was ready, she asked me to wait while she checked, I was told that according to her system they just finished my car 15 minutes ago and I will be receiving a call in a couple of minutes and I had until 5:00 P.M. To pick it up.. And I never received any call.. I called again 5 minutes before 5 and I asked to talk to Hugo. Finally he answered and I asked him what is going on why I haven't received any call to let me know if my car was ready. He said that he call me around 1:00 P.M. to let me that my car was ready and he left a message. Which is a big lie, I had my phone with me the whole time. I needed my car to run some errands but never received any call from you guys. Also the lady told me that my car was finished at 4:15 how come he said that he call me 1:00 P.M. Anyway if I didn't keep calling I will had been screwed because I will not be available to pick up my car until Monday. I had to pay over the phone without inspecting my car so they can leave my keys on the front desk... As I said this is the worst experience I ever had in any car service I will never come back to you.

I was told one thing and my time was wasted!! I will never purchase another car from your dealership.

The service advisor was very helpful and attentive