I had an appointment at 10:15am, I was told it takes about 2 hours to finish the oil change. However, the service was done by 3:00 pm. It took more than 4 hours to finish. It should be improved in the future. Thanks
7/22/2021
Edward D. VERIFIED CUSTOMER
Thank you for the follow up. Look forward to being a regular customer if same service and pricing continues. Thanks again. Edward D
7/22/2021
Tyrone H. VERIFIED CUSTOMER
Excellent customer service
7/22/2021
Terry P. VERIFIED CUSTOMER
Your phone system is junk. Stop wasting your money on it. Call your service department like a customer would and be treated to the wonderful junk system and see for yourself. Your phone system rings somewhere and then hangs up on you. Great for customer satisfaction.
7/22/2021
Anita L. VERIFIED CUSTOMER
Great person
7/22/2021
Tony Paredes. VERIFIED CUSTOMER
Olivia is what u would say a class act service writer!!! Going beyond the expectations of a guest.. with a smile n 5 important things I say that makes a great employee fir clairmont Toyota!! #1- communication on all levels and assured me my vehicle would be service correctly ....#2-do the right thing- n did not turn me away n got my truck serviced treating me as a valued customer..#3-attitude was and is always above par on every visit!! Makes u feel comfortable n wanted peaceful n easy making sure to ask all questions needed..#4-.. effort- she took me in when all reservations were full although I told her I would come back another time... but insisted I stay for the few hours on a oil change, how can I not when she made the effort to get me in with a great attitude by doing the right thing, and communication from the get go... we are ladies and gentlemen serving ladies and gentlemen “ that was Olivia!!!! Great asset for ur dealership! Whole idea is ito make sure guest come back n get the best service fir a great reputation for clairmont Toyota!!! A+! Olivia!! That’s my score alway n every time I go!!
7/22/2021
Tom M. VERIFIED CUSTOMER
Every staff member I encountered was friendly, professional and knowledgeable, especially Jeremy. Great service!
7/22/2021
Bacilio C. VERIFIED CUSTOMER
Thanks
7/22/2021
Sam G. VERIFIED CUSTOMER
She was very friendly and fast to answer my question.
7/22/2021
Wasim A. VERIFIED CUSTOMER
It took over a little over 2 hours and I have express for the vehicle
And when I take my cars in it’s quick…
Bernadette Ahmad
7/22/2021
Gabriel G. VERIFIED CUSTOMER
1,300 dollars to fix my interior when the parts cost about 100.
7/22/2021
Margaret R. VERIFIED CUSTOMER
This doesn't seem right. I'm very unhappy with my service and I'm going to be connecting Toyota corp.
7/22/2021
Leon V. VERIFIED CUSTOMER
Scott is the BEST!
7/22/2021
Danielle J. VERIFIED CUSTOMER
Everyone was very kind and transparent.
7/22/2021
Robbin H. VERIFIED CUSTOMER
Jeremy was excellent. He was polite, concise, timely and could explain things in a very clear manner. I hope to continue working with him when I bring my car in for service.
7/22/2021
Yesenia R. VERIFIED CUSTOMER
Rude service. Inconsiderate, non apologetic. Have to take my car back because the person who worked on my car did not reset the maintenance required option. Which keeps popping up. Now I have to take time out of my schedule to go back. One of the worst services I've received.
7/22/2021
Robert V. VERIFIED CUSTOMER
Every other Toyota dealer in town has a courtesy car wash!
7/22/2021
Gabrielle L. VERIFIED CUSTOMER
Quoted me a time and it was finished spot on. Thank you !
7/22/2021
Lorraine R. VERIFIED CUSTOMER
Scott always goes beyond to make sure I’m well treated and my car completely serviced. That’s why I drive from Pasadena to your dealership.