Quick, direct, and informative. Hugo gives excellent service and care
7/26/2021
Jose L. VERIFIED CUSTOMER
Muy amable el sr Luis R Macías y atentó con sus clientes esperamos siga igual el servicio en toda la cia de antemano muchas gracias
7/26/2021
Llanain M. VERIFIED CUSTOMER
Toyota wanted me to pay 64 dollars when they toll me I’ll be getting my oil change for free. I’m so disappointed
7/26/2021
Christinia S. VERIFIED CUSTOMER
He was awesome.
7/26/2021
Andrew K. VERIFIED CUSTOMER
Luis was helpful and a professional.
7/26/2021
Christina G. VERIFIED CUSTOMER
Waited over 30 minutes in line when I had an appointment. Also, I received a text message to pay $30 for my service when I have Toyota Care. Luckily, I did not pay and was told I did not owe anything from the cashier.
7/26/2021
Daniel M. VERIFIED CUSTOMER
Oscar was a big help and super nice guy!!!the only problem with him is that he is a Dodger fan!!!!!he is a very efficient individual however!
7/26/2021
Angel G. VERIFIED CUSTOMER
It was great
7/26/2021
Eric H. VERIFIED CUSTOMER
Customer service was great and was very professional
7/26/2021
Robert G. VERIFIED CUSTOMER
Phil is the only reason I use Claremont Toyota, since Glendora is so much closer to me. He is so knowledgeable, honest, friendly, conscientious, and a consummate professional. Enough said!
7/26/2021
Pauline B. VERIFIED CUSTOMER
My appointment was at 10:45 am I arrived at 10:30 am and waited in my car in the heat 11:20 am I feel this is too long of a wait for a scheduled appointment. When I asked if I could get off my car and wait inside because it was too hot in the car that’s when my information was finally taken and I was able to leave me hot vehicle. I just think there should be a better system in place.
7/25/2021
Michele C. VERIFIED CUSTOMER
Very professional. In and out without any surprises. Thanks.
7/25/2021
Robert S. VERIFIED CUSTOMER
She was very professional
7/25/2021
Charles B. VERIFIED CUSTOMER
Olive was on top of things. Very professional
7/25/2021
Shannon S. VERIFIED CUSTOMER
If we are replacing a fuel pump that has already been replaced under a recall why are we having to replace the replacement? That is an explanation that I would like to have, if possible. Also I would like to see and photograph the replaced part.
If that is not possible may I please have an explanation as to why it is not possible.
Sincerely, Mr. Scott
7/25/2021
Lupe M. VERIFIED CUSTOMER
Thank you! Oscar Vergara was great!!???????? Thanks, Oscar! You where helpful and informative.
7/25/2021
Jose O. VERIFIED CUSTOMER
Thank you!!!
7/25/2021
Yolanda M. VERIFIED CUSTOMER
Thank you so much great customer service!
7/25/2021
Brett Y. VERIFIED CUSTOMER
Olivia was very friendly and helpful during my service on my Tacoma. Thank you!!
7/25/2021
William T. VERIFIED CUSTOMER
I came in for our lifetime oil change but was told by Scott and the service manager that the new owner of the dealership will not honor it. Scott’s overall attitude was rude and unwelcoming. The service manager agreed to one last free oil change as we had already come in with this expectation.
Upon retrieving our car after the oil change I had waited for more than 30 min for valet to bring the car up from the parking lot. I finally inquired the cashier for my car and it turns out that they had entered the wrong parking spot and valet never bothered to check why the car wasn’t where it was entered. Instead skipped getting my car and leaving me hanging. My car is a maroon red 2019 RAV-4. There was only one in the parking lot! Even if the spot was entered incorrectly a competent valet would be able to find it and realize it was entered wrong. This is the second time this happened under the new ownership. I am fully convinced this is purposely done to annoy me as I’m coming in for a free oil change and possibly further discourage me to come back for my free oil change.