Hi. I was very happy with my advisor Phillip Tarin but to be honest the day that I dropped off my car there seemed to be short in help so there was a little bit of a wait & in a way I felt a bit rushed. Upon picking up my car when my car was brought to me I asked the person who brought me my car if I could ask him a few questions about my car since the car is pretty new for me & he informed me that he would go & get a service advisor & after 30 minutes waiting I ended up leaving. Also prior to my appointment I had left 3 messages to see how much a detail wash of the car would cost me but NOBODY ever returned my call which I was pretty disappointed about.
8/5/2021
Wayne J. VERIFIED CUSTOMER
Other than the millions of ants my newly purchased 2016 Sequoia was infested with, I am very satisfied with the efficient buying process, professional sales guy Imber Rojas and especially the cleaning crew who worked hard to rid my SUV of the ant infestation. Thanks to all of you.
8/5/2021
Gerald N. VERIFIED CUSTOMER
Outstanding service and repair
Thank you for making Courtesy transportation available. It made a big difference.
I look forward to seeing you in the future service and repair as needed.
Gerald N
8/5/2021
Erica M. VERIFIED CUSTOMER
I recorded the best service all around. I'm so happy and willing to drive 30 min out just because I know I'm getting the best service.
8/5/2021
Iris M. VERIFIED CUSTOMER
I will forward to the survey. I will complete it. Thank you for Scott Zalibra & Oscar Vergara for always being so friendly, professional and helping me out! These guys are awesome and as long as they are here I will continue to be a loyal customer.
8/5/2021
Desiree R. VERIFIED CUSTOMER
100% satisfied very sweet and so helpful job well done he’s a keeper
8/5/2021
Michael V. VERIFIED CUSTOMER
Excellent, excellent service
8/5/2021
John T. VERIFIED CUSTOMER
I was pretty hard on Scott...he CAN'T control parts and the rest of the planet too! My AC blows cold and I am back in my van. My job is to make sure you guys have the parts before I leave my wheels for "rejuvenation".
I am happy. Also tired...
Thanks guys. Great job.
8/5/2021
Rosalia T. VERIFIED CUSTOMER
Very thorough. Friendly. Polite.
8/5/2021
Sharon T. VERIFIED CUSTOMER
Bring back your courtesy shuttle. PLEEEASE!
8/5/2021
Traci D. VERIFIED CUSTOMER
Olivia was great! So patient and understanding. She explained the service the was performed on my vehicle.
8/5/2021
Peter V. VERIFIED CUSTOMER
It’s a very nice truck except the job was incomplete and the service advisor try to get paid for a job that is incomplete
8/5/2021
Rocio Ramirez. VERIFIED CUSTOMER
It took more than the time estimate. He said 1 1/2 it took more.
Cashier lost my paperwork at the end of the the checked out.
8/5/2021
Israel A. VERIFIED CUSTOMER
Excellent service!!! Team and staff have amazing customer service. Keep up the great work!
8/5/2021
Mark C. VERIFIED CUSTOMER
Everything with the service and service writer was great. What I was unhappy with was when I got there for my appointment a few minutes early I had to wait nearly 25 minutes until the service writer showed up. In the meantime the line behind me grew to at least 10 cars. When I got there the line was about 3 cars in front of me. When you make an appointment you expect to be take promptly. I can’t imagine how long some of those people had to wait behind me.
8/5/2021
Sanbeeo B. VERIFIED CUSTOMER
I was promised 1hr30mins time not exceeding 1130hrs. I was returned car after 1230hrs.
I requested at multiple points (to service advisor and later to cashier also) that my name in profile is spelled wrong.
I see in the survey request it is still incorrect.
8/5/2021
Julia R. VERIFIED CUSTOMER
Luis was very professional and knew my vehicle’s service history and gave me excellent service. He described what was to be done and what was covered under my plan. He did not try to get me to make any unnecessary purchases. I appreciate that very much!
8/5/2021
Maureen H. VERIFIED CUSTOMER
Phil T. Was very helpful and understanding.
8/5/2021
Antonio G. VERIFIED CUSTOMER
We would like to thank Phillip for answering all our questions