I waited 35 minutes to check in. There were many employees around, but no one helped the service department. No sense of urgency at all.
4/11/2022
John M. VERIFIED CUSTOMER
On my initial visit i was told i needed an engine air and cabin air filter . I approved the charges bug was told you didn’t have them in inventory . This was at a Volkswagen dealership . I could wait an hour or come back for a second service appt . . No one ever called me back , i called 1 week later and was told the parts were in and made a second service appt. To simply replace an engine air filter . I had paid what i thought was a complete bill on the first appt . But was charged another $78.00 for labor to replace an engine air filter , which takes about 5 minutes , and i waited for over 2 hours .
4/11/2022
Wayne B. VERIFIED CUSTOMER
Everyone is very nice. Our appt for oil change & tire rotation was at 2:30 and we left at 6:30. Got out to the car at 5:30
And the check engine light was on. Ugh.
4/11/2022
Delvin D. VERIFIED CUSTOMER
Carlos was very helpful. This was the best service I’ve received from a car dealership.
4/11/2022
Herline C. VERIFIED CUSTOMER
Rolando answered all my questions, he was very professional.
4/10/2022
ABIGAIL P. VERIFIED CUSTOMER
Everyone was helpful and courteous at the Volkswagen dealership.
4/9/2022
Maria W. VERIFIED CUSTOMER
Outstanding Service Technician and mechanic! Did an excellent service.
4/9/2022
Dolorene T. VERIFIED CUSTOMER
Lauren was awesome! She went above and beyond to ensure my car service was a wonderful experience.
I also think the new company management is a huge improvement over the previous one.
I will definitely return for car servicing when needed.
4/8/2022
Margaret M. VERIFIED CUSTOMER
Lauren was excellent. She was professional, pleasant and very helpful. I will request her for my service advisor in the future.
Thanks very much.
4/7/2022
Joy M. VERIFIED CUSTOMER
I would have appreciated more consideration for my time and more promptness. Lauren was cordial. But not in any hurry to get me out and my service took double as long as had been quoted. Not until my toddler was having a meltdown, did anyone try to get me out of there, and my vehicle was still not ready for 10 minutes when I was asked to pick it up outside.
4/7/2022
Fredrick C. VERIFIED CUSTOMER
Phenomenal service! Highly recommend!
4/7/2022
Marina A. VERIFIED CUSTOMER
Wonderful customer service. The advisor was very knowledgeable and was very helpful.
4/6/2022
Trey T. VERIFIED CUSTOMER
It was good
4/6/2022
Elisa D. VERIFIED CUSTOMER
Thanks Carlos!
4/6/2022
Verne P. VERIFIED CUSTOMER
Fixed m
4/5/2022
Amelia R. VERIFIED CUSTOMER
Rolando was super friendly and informative
4/5/2022
Arthur B. VERIFIED CUSTOMER
Good service. Will be back.
4/5/2022
Saul A. VERIFIED CUSTOMER
You welcome
4/5/2022
Rossana T. VERIFIED CUSTOMER
Carlos is so helpful , attentive and. professional. He is a good asset of your company. Thank you for your exceptional service Carlos.
4/5/2022
John O. VERIFIED CUSTOMER
Although it wasn’t Rolando‘s fault, I am disappointed that during my service just three weeks ago the technician did not point out that my tire was worn to the cords. This caused me to have to make alternative transportation plans for a trip this past weekend. Today I came in and had all 4 tires replaced. Again, not Rolando’s fault but felt that management should know about this oversight.