I’ve had my vehicle at two different dealerships for the same issues. Both are telling me it’s normal. The problem I’m having never existed until approximately three or four months after the purchase. As an X dealership technician. I understand what’s going on here. Warranty labor times are so bad, no technician in their right mind will spend four hours working on the car to get paid .25. I’m going to take it back to the original dealer and try it one more time. I love the car but it has issues that no one seems to be able to take the time to correct. My technicians here at British performance could possibly fix it but that’s not why we buy brand new cars. If it’s not resolved the next time I take it to total click Ford I’m going to seek lemon law actions.
7/14/2023
Andrew B. VERIFIED CUSTOMER
Your work is good but your cost is too high.
7/14/2023
Connie K. VERIFIED CUSTOMER
Today was the best experience I ever had at your dealership. From check in to pick up. Very organized and efficient.
7/14/2023
Ana C. VERIFIED CUSTOMER
Fready Campos is the best! Always responsive and excellent customer service.
7/13/2023
Jake T. VERIFIED CUSTOMER
Great service and friendly staff!
7/13/2023
Jay G. VERIFIED CUSTOMER
Jacob provided exceptional service.
7/13/2023
Andrew B. VERIFIED CUSTOMER
Thank you.
7/13/2023
Eric W. VERIFIED CUSTOMER
Fredy was amazing great customer service ! Would trust my cars and his advice on him
Eric W
7/13/2023
Ryan C. VERIFIED CUSTOMER
I could not be more disappointed with the quality of the paint repair my vehicle received
7/12/2023
Sue K. VERIFIED CUSTOMER
Miguel is the best!
7/12/2023
Robin P. VERIFIED CUSTOMER
I appreciate that I have a service advisor that I can contact who is reliable, helpful and responds quickly. Job well done Miguel!
7/12/2023
Walter B. VERIFIED CUSTOMER
Excellent service
7/12/2023
Theresa L. VERIFIED CUSTOMER
Sal was great! I needed a ride home and he was right on the Uber! Also got me a ride back to pick it up! Washed my car! It was great!
7/12/2023
Gary C. VERIFIED CUSTOMER
Jacob is great. Very professional, and seems to really understand what is important to me as a customer.
7/12/2023
Jessica M. VERIFIED CUSTOMER
Fredy was amazing - we will definitely be back and recommend SM Ford to all friends and family
7/12/2023
Jonathan N. VERIFIED CUSTOMER
Miguel is always friendly, polite, and professional - and provides a detailed explanation of the work to be done.
7/11/2023
Miguel G. VERIFIED CUSTOMER
Will do. Thank you.
7/11/2023
Arthur G. VERIFIED CUSTOMER
Quick service! Thanks for the immediate attention.
7/11/2023
Charles T. VERIFIED CUSTOMER
Great service fast and efficient. Glad we purchased our new Lightning from you!
7/11/2023
Eric W. VERIFIED CUSTOMER
The service department staff is always first class, willing to listen and help