I am very satisfied with the service and the fastest job doing with my car, thank you very much for the great team job.
10/24/2020
Rod R. VERIFIED CUSTOMER
Made an appointment at 8:45am and told I won't have to wait more than 1.5 hours. I arrive and Service advisor tells me it's not an appointment it's a check in and I'm 3rd in line and may be 3 hours. This is unacceptable and will not return to Norm Reeves again. I bought my car here and had it serviced since day 1. I don't like being lied to.
10/24/2020
Henry H. VERIFIED CUSTOMER
Thomas was very courteous & friendly. He explained when the car would be ready but the service was completed before the promised time. He recommended brake fluid change but I deferred that to the next service as the car has been driven that much the past few months. Thank you for a very good experience.
10/23/2020
David B. VERIFIED CUSTOMER
Tom was absolutely helpful, professional and friendly. I showed up 20 minutes late due to some home responsibilities and let him know that it would be great if they could get done in time for me to pickup my daughter from daycare. He said he would try his best to meet my needs but they were busy...in the end he was able to get me out of there with plenty of time to spare and my car issues are solved. Thanks for the excellent service that exceeded my expectations and understanding the urgency of parenting challenges these days.
10/23/2020
Sara S. VERIFIED CUSTOMER
Everything was great
Thank you very much
10/22/2020
Annette D. VERIFIED CUSTOMER
Excellent Service!
10/22/2020
Dan . VERIFIED CUSTOMER
Check in could be more efficient
10/20/2020
Gary Z. VERIFIED CUSTOMER
Raul is awesome
10/20/2020
Linh H. VERIFIED CUSTOMER
The service department needs more than just one person. He alone cannot keep up the amount of cars coming in for service. The amount of time to basically do a 10,000 mile service took too long. I dropped off the car at 1045am for 1100am appointment and car wasn't ready till 4pm. The Technician who worked on my car for whatever reason didn't compensate for the fact the car was driven to dealership and air pressure on tires would go up easily 3 to 5lbs psi. The cold tire inflation psi is 36 for the jetta I drive. I had to check first thing in the morning and all 4 tires were at 33psi for which I had to inflate to proper 36psi cold. I probably would not go to your dealership again.
10/19/2020
Roberto I. VERIFIED CUSTOMER
Thomas is a very kind and attentive.
10/18/2020
Marilyn W. VERIFIED CUSTOMER
Excellent service!
10/17/2020
Nancy S. VERIFIED CUSTOMER
Thanks for the prompt service!!
10/17/2020
Phil H. VERIFIED CUSTOMER
Please contact me at ****-****-xxxx to discuss.
10/17/2020
Kristin D. VERIFIED CUSTOMER
Excellent service! Great team!!
10/17/2020
Tyler B. VERIFIED CUSTOMER
Excellent customer service!
10/16/2020
Elizabeth S. VERIFIED CUSTOMER
It took all day
10/16/2020
Tracy W. VERIFIED CUSTOMER
Raul is awesome
10/16/2020
Starla S. VERIFIED CUSTOMER
He was wonderful. Also want to say that April in Internet Sales was wonderful also taking the time to talk with me for a bit.