Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Rafael was thorough with explaining the Service performed on my truck! He was very good. Thank you Rafael.

Timothy never called or returned my calls nor did he text me to gave me a an update on my vehicle. When I just showed to pick up my vehicle I had another gentlemen help me.. Timothy is not good on his follow ups

I had an easy experience,thanks to Ivan Cruz. Thank you for my car service.

Rafael was great. From start to finish the service department has really improved its performance. In the past I have had to wait at least 30 minutes for check in and the same amount or more to receive my vehicle upon completion. The upgraded changes make a big difference in customer satisfaction. Rafael kept in contact with me throughout the day which I appreciated.

Who ever do the job on my carsinple he doesn't know how to do it!

Rafael did a great job. I would like him to be my service writer every time if possible. Give the man a raise.

Paperwork/Receipts unclear as to exactly what was done/found for diagnostic I was charged $160 for.

I had a great experience. The service was fast and accurate.

Raymond provided phenomenal customer service. He was the only service representative who greeted, welcomed and was enthusiastic to assist me. He consistently followed up and shows that he cares. I wish more people could be like him.

Really professional right in time with out appointment didn't took too long

Raymond was super helpful and communicated great throughout the time my truck was being worked on. Great service!

Doing the job okay.

Daniel was friendly, kept me informed of my vehicle and responded quickly to all my questions.

This was my first Lincoln purchase and my first attempt at requesting the pickup/drop off service, due to no driving anywhere during Covid-19 restrictions. I was not sure what to expect, but the experience was excellent and super user friendly. The app was easy,” to use but since I was not receiving dates for service, I decided to call the dealer directly. I was not aware of the expiration of this service and I had some questions, so the young lady I s/w said she would have someone call me back with details of how it worked. Ivan called me back shortly after and explained how the original contract worked. I expressed my disappointment with the situation because I had just purchased my vehicle in October of 2020 and the service was never mentioned. He was empathetic and was very apologetic that I could not use the service again. I was left with my loaner & my car was serviced accordingly. He called to explain what had been done to the car & we scheduled delivery for the next day. The next day, i received a call from Ivan again with the best news …he came through with approval for me to have continued drop off service for my vehicle indefinitely. I was not expecting that, so he totally made my day! I have had the best experience with Norm Reeves Ford/Lincoln from the very beginning and certainly appreciate the added efforts with keeping their customers positively satisfied!! Thank You!!

Ivan Cruz was a very good Rep. He kept me updated on my vehicle he let me know about all the repairs and was a very respectful and nice person.

Awesome experience really loved the waiting area and free shuttle service. Can’t wait for the coffee bar to reopen!

Thank you

Daniel was excellent. Great follow-up and timely processing at drop-off and pick-up

Best service by a long shot. Helphul staff and very professional..thank you

I was a bit disappointed that it cost me a few hundred dollars but I appreciate fixing the problem.