Bob Moore Kia Auto Repair Service

You employ some very nice people!

My experience today was very professional and accurate. I appreciate the employers at NW Kia

There was a pretty long wait time with no contact from anyone while I was waiting, the customer service at the service counter has gone significantly downhill. The staff at the counter are not friendly or welcoming. I go to Bob Moore out of convenience but would consider traveling farther to a different dealership if needed for better service and customer service. The past 3 times I have needed to bring my car in, I have had negative experiences every time.

Work was done at a decent price. Not sure tires were rotated or the computer was set for engine protection. Not on invoice.

Radio screen should be under warranty for factory defect. Called a month ago to set up scheduled appointment to get car looked at. I had to call multiple times. More hassle than usual since last time warranty item was fixed. It was something I do not wish to deal with again. I am not paying $1000 to replace a radio. Rep did not even try to see if there was any alternate ideas to resolve issue.

Thank you so much!!!!

Nathan Keep me informed About what was going all the time I really appreciate that.