John has been my service advisor for both of my cars for years and he has always done a great job for me. The whole service team in Quick Lane does a great job.
6/16/2023
Lisa S. VERIFIED CUSTOMER
Poor communication.
Lack of detail.
Four plus weeks of never returning calls and leaving my car in the parking lot.
6/16/2023
Danny D. VERIFIED CUSTOMER
Tom has always been helpful and forthright in explaining any problems with the car. He is enjoyable to work with.
6/15/2023
Jason G. VERIFIED CUSTOMER
Excellent service as always
6/15/2023
Mark T. VERIFIED CUSTOMER
Tom does a great job!!!
6/15/2023
Don N. VERIFIED CUSTOMER
Travis was excellent! Went above and beyond all expectations.
6/15/2023
Jamie S. VERIFIED CUSTOMER
The staff is very helpful and friendly
6/14/2023
Mark T. VERIFIED CUSTOMER
Please call to schedule the fix up
6/14/2023
Brian C. VERIFIED CUSTOMER
No problem with service manager at all. Communicated well.
Maybe this should not be a big deal but dropped off vehicle Sunday night. Left keys in drop box. Called Monday AM and left detailed follow up about situation. No call back. Called three more time to ensure you had info needed. Got one “will leave them a message from receptionist. Next time got hung up on / disconnected when phone got answered. Also Got one “leave a message on the night phone” at 3 pm in afternoon. Realize you get busy. Just looking for timeline so my wife and could make work commute plans for Tuesday if need be. It was a drop off-no appointment so realize you might not be able to get it done on Monday. Would have liked quick call
to let me know.
Maybe too much to expect. Just an FYI
6/14/2023
Carol L. VERIFIED CUSTOMER
John always do his best to help. Always good service. Thank you.
6/14/2023
Beverly K. VERIFIED CUSTOMER
The service tech that changed the oil has one pace Sitting for two hours for an oil change is over the top. I realize there is no urgency to do anymore than bare minimum but this is unacceptable for the quick lane If I could request certain techs for my vehicle I would
6/13/2023
Nathan R. VERIFIED CUSTOMER
He was quick, friendly and answered all my questions
6/13/2023
Todd S. VERIFIED CUSTOMER
????????
6/13/2023
Terry W. VERIFIED CUSTOMER
Outstanding customer service personnel. Thanks
6/12/2023
Broc F. VERIFIED CUSTOMER
Tom was extremely helpful in what I needed!! Would recommend him 100%
6/12/2023
Christopher T. VERIFIED CUSTOMER
Were more focused getting rid of me than providing customer service. Didn't actually bother to tell me there is a nail my tire (though it was on my paperwork) and didn't offer to patch.