I would say an eight or nine out of 10 so overall great experience just a little bit expensive for what got done.
10/13/2021
Earl W. VERIFIED CUSTOMER
Great service didn’t have to wait on my vehicle long very friendly staff
10/12/2021
Donna M. VERIFIED CUSTOMER
Service on my 2017 Escape was done in good time.
Everyone is especially professional and friendly
10/12/2021
Tim W. VERIFIED CUSTOMER
Have always been very happy with service
10/12/2021
Alex R. VERIFIED CUSTOMER
Lack of overall communication, two visits to complete, part supply issues, shuttle took over 40 minutes
10/12/2021
Randy W. VERIFIED CUSTOMER
Fast service !
10/9/2021
Robert P. VERIFIED CUSTOMER
Very friendly and efficient work
Thank you
10/8/2021
Arianna F. VERIFIED CUSTOMER
My check engine light literally came on as I was driving it home from the dealership. The people were super nice and great but it took forever to get stuff done and now there’s just more problems so I don’t really understand.
10/8/2021
Carl S. VERIFIED CUSTOMER
I got my truck home and it was still leaking. I will be contacting you next week to determine when I can bring it back it to fix the issue.
10/8/2021
Tom A. VERIFIED CUSTOMER
Great service department.
10/8/2021
Angela P. VERIFIED CUSTOMER
Thank you, Tom Spencer! Great service, vehicle runs wonderfully. Have a great day!
10/8/2021
Patricia C. VERIFIED CUSTOMER
Im very disappointed with u not submit my bill to my insurance warranty company i had to pay out of my pocket
10/7/2021
Stephen J. VERIFIED CUSTOMER
Great service, very courteous employees.
10/7/2021
Douglas H. VERIFIED CUSTOMER
Job was completed satisfactorily
10/7/2021
Terry L. VERIFIED CUSTOMER
Not completely. Had to take it back a couple of times.
The service department was very nic.
I’m disappointed in the fact I askedthem to replace any workout part while they were replacing the water pump, they didn’t change steering belt.. my steering went out while driving… this could have been very serious.
Terry L
10/7/2021
Benjamin V. VERIFIED CUSTOMER
Joe has always been excellent to work with. He is very knowledgeable and is great about keeping my updated on when my vehicle(s) are ready. I will continue to come back for service as long as Joe is still there.
10/6/2021
Gladieux P. VERIFIED CUSTOMER
Tom took care of business without issue. Polite and thorough.
10/6/2021
Richard B. VERIFIED CUSTOMER
Great service
10/6/2021
Frank M. VERIFIED CUSTOMER
John is one of the best service texts areas there at your shop. He is easy to talk to hes very customer oriented and definitely is an asset to Bob Thomas Ford.
10/6/2021
Ron B. VERIFIED CUSTOMER
Thank you for the repair at no cost for the serpentine belt that was damaged by a small piece of gravel. We live 5-1/2 hours away from Fort Wayne and ww are very thankful for your prompt and professional service.