I have been coming to the Quick Lane for quite a few years now and I have always had a good experience, my wait times have always been very reasonable and the costs are reasonable as well….thank you
5/17/2023
Winfred B. VERIFIED CUSTOMER
Really puts you at ease when you come into the shop. Everything is always laid out where you can completely understand it.
5/17/2023
Rebecca H. VERIFIED CUSTOMER
Excellent service along with the staff in the department!
5/16/2023
Joseph C. VERIFIED CUSTOMER
Derek was very accommodating and did a great job of making a bad situation great! My wife didn’t ever want to go back, but she is happy now and I specifically told her to get our Explorers oil changed there.
Thanks
5/16/2023
Anna H. VERIFIED CUSTOMER
Good communication quotes price before work thank you
5/15/2023
Sunita W. VERIFIED CUSTOMER
So friendly when I get my vehicle serviced. Thank you for just being nice, friendly and energetic.
5/15/2023
Dennis K. VERIFIED CUSTOMER
Connor addressed all my concerns, I am very pleased with this service visit.
5/13/2023
Richard G. VERIFIED CUSTOMER
Very good service.
5/12/2023
Lynda W. VERIFIED CUSTOMER
Bob Thomas team members are friendly and helpful. Thanks gir taking care of my vehicle.
5/11/2023
Noah K. VERIFIED CUSTOMER
Service was fast, friendly, and quick!!
5/10/2023
Tammy C. VERIFIED CUSTOMER
Great service from check in to pick up! Thank you!
5/10/2023
Billy B. VERIFIED CUSTOMER
Friendly service. Way better than Odaniel.
5/9/2023
Rochelle P. VERIFIED CUSTOMER
Conner was.exceptonal! Very personable. I enjoyed the shuttle service, Therman was fantastic. It seems everyone there was super friendly
5/9/2023
Rochelle P. VERIFIED CUSTOMER
Conner was.exceptonal! Very personable. I enjoyed the shuttle service, Therman was fantastic. It seems everyone there was super friendly
5/9/2023
Bruce C. VERIFIED CUSTOMER
He was very personable and extremely knowledgeable. We had thrown everything but the kitchen sink at our sons car and had it at two different mechanics in town. No one could seem to figure it out as the vehicle was not showing any codes. They figured out quickly what the problem was and it was fairly inexpensive to fix.
5/8/2023
David K. VERIFIED CUSTOMER
Great service department ????
5/6/2023
Randy S. VERIFIED CUSTOMER
Connor was superb! A true asset.
5/6/2023
Joseph C. VERIFIED CUSTOMER
My wife called me literally in tears after service. First off, she notes that the service folks were courteous, with a really big exception of the service receptionist who ignored her and curtly let her know after finishing her text told her to follow a black line.
Further, we brought our Explorer in for warranty work. Our Ford connect wasn’t working and I was assured by a Ford phone rep that there wouldn’t be a diagnosis charge because they already did it. I mistakenly assumed you would see this when pulling up the VIN. I was further assured by Ford phone rep that this would definitely be covered under warranty. So, I get a call from my wife in tears.
I would appreciate the opportunity to speak to a manager but I do understand everyone is busy and this is not important to your dealership.
5/5/2023
Brad C. VERIFIED CUSTOMER
Tom Spencer is extremely knowledgeable and an exceptional service writer. Also Michelle Williams who heads the service department, always is ready to serve above and beyond for service excellence as well. A highest rating of 10 for them. Very satisfied...