My experience with Mr Alvarado's customer service on my CRV purchased was exceptional! He made the whole transaction completely smooth and easy. I really want to complement the dealership for having well trained employees such as Mr. Alvarado.
Anastasia C
2/27/2021
Michael C. VERIFIED CUSTOMER
Thanks!
2/27/2021
Linda S. VERIFIED CUSTOMER
Everyone was very helpful
2/27/2021
David S. VERIFIED CUSTOMER
Christian was great. Very friendly and thorough and easy to work with.
Your parts dept, that’s another story entirely. Awful customer service in parts department but Christian was great
2/27/2021
Kyoung S. VERIFIED CUSTOMER
I felt something uncomfortable as I started to talk w/front desk workers who us a tall guy.
His dialog was not gentle or kindness Definitely beyond professionalism.
He need more training for better communication for your valuable client.This maybe what you want to me about feedback.
Thanks
2/26/2021
Emily S. VERIFIED CUSTOMER
Technician told me I had not done emissions change and it would cost five hundred dollars. Did not sound right to me. I had it checked by another technician who I had worked w before. The technician I knew told me the emissions had been changed months earlier. The Technician who made mistake did not apologize for mistake or even concede it was a mistake. I talked to his boss who was equally dismissive. Very unpleasant. I will take my business elsewhere in the future.
2/26/2021
Barbara F. VERIFIED CUSTOMER
Christian was very helpful and was able to get my car serviced faster than I expected.
2/26/2021
Edmond J. VERIFIED CUSTOMER
Christian was courteous, professional, and extremely helpful. If I could personally deal with him every time I come for servicing I would. He represents your company’s mission for providing a great product as well as great customer service.
2/26/2021
Maryanna M. VERIFIED CUSTOMER
Manny is always very kind and helpful even when there are delays in car part deliveries or unforeseen costs. I appreciate him.
2/26/2021
7188133969 (. VERIFIED CUSTOMER
Very good customer service
2/26/2021
Taylor S. VERIFIED CUSTOMER
Good, job
2/26/2021
Maria B. VERIFIED CUSTOMER
Very helpful and attentive . Really happy overall . Thanks Jeffery !
2/26/2021
Natalie M. VERIFIED CUSTOMER
Appreciate his help was very nice and sincere thanks!
2/25/2021
James F. VERIFIED CUSTOMER
I had to wait two hours for a simple oil change and then after two hours I was told there was a oil leak in the car that needed to be repaired. I then had to wait yet another two hours for the leak to be repaired. Then to top things off, when paying my close to $500 repair bill,I am told there is an additional 3% charge for using a credit card! Simply outrageous. Dealer repairs are high priced enough and then to charge additional money to pay by using a credit card; it is simply stealing from people. I will not return to Empire Honda for service.
2/25/2021
Yong C. VERIFIED CUSTOMER
Julio was patient with all our questions and concerns and offered us the best deal. When we had issues, he found ways to work around and made possible this amazing deal on a brand new 2021 crv. He really gave us the best price as he listened and understood our financial situation.
2/25/2021
Mellissa B. VERIFIED CUSTOMER
Service was exceptional even though I did not have an appointment they were able to service my car for me and in a timely manner.
2/24/2021
Lisa T. VERIFIED CUSTOMER
I will be on the lookout for the survey.
2/24/2021
Brenda B. VERIFIED CUSTOMER
Hassan was very polite, helpful, and made my service experience great!
2/24/2021
Tong Wing. VERIFIED CUSTOMER
Mr Coello he is very friendly and professional I would like to see him again next visit .All the best for him and his family.