She was very helpful and friendly and provided very good service. We were very satisfied with our entire service experience.
7/19/2023
Alexander D. VERIFIED CUSTOMER
Dominique was absolutely amazing !!! She was very thorough with answering not only my questions but my moms questions as well. She gave us one of the most positive experiences at a dealership that we’ve ever had.
7/19/2023
Dale B. VERIFIED CUSTOMER
Answer the phone. I hate auto attendants
7/17/2023
Anna C. VERIFIED CUSTOMER
I was most happy a out my appointment time meaning something and the car wash was a nice bonus. ThNk you.
7/17/2023
Sharon F. VERIFIED CUSTOMER
The staff was courteous. Very accommodating
7/15/2023
Margo M. VERIFIED CUSTOMER
Very good customer service Emily was a sweet heart very good customer service and very nice attitude,over all ????????
7/15/2023
Sophie O. VERIFIED CUSTOMER
Torey was very pleasant and made sure I was update. I will definitely request Torey when ever I need service.
7/15/2023
Stephen R. VERIFIED CUSTOMER
She was wonderful and got me a ride!!
7/14/2023
Karen S. VERIFIED CUSTOMER
I made an appointment for a second opinion in regards to the statement regarding my catalytic converter. And it was diagnosed that it was in proper condition. Also my check engine light did not come back on.
7/13/2023
Joseph D. VERIFIED CUSTOMER
Had a great experience as always! Quick and easy maintenance with friendly staff!
7/12/2023
Brian C. VERIFIED CUSTOMER
Matt is great he always makes sure your satisfied. Thank you Matt D.
7/12/2023
Edward B. VERIFIED CUSTOMER
Thank you so much. I appreciate the entire teams efforts and I give 5 stars to the team.
7/11/2023
Cailin E. VERIFIED CUSTOMER
I was impressed at how quickly my vehicle was done
7/11/2023
Izamar S. VERIFIED CUSTOMER
The customer service experience today was truly exceptional, as always
7/11/2023
Hans M. VERIFIED CUSTOMER
Katie was very helpful - we really appreciated her staying in touch with us from our initial contact straight through completion of the service & pick up. Well done Katie- thanks again
7/11/2023
Shama Z. VERIFIED CUSTOMER
I left a voicemail to Katie as well as a reply text asking her if they had a car available for me. She never returned my call or my text. The least she could have done was call me to let me know there was no cars available for rental. So since she didnt return my call or give me a consideration call to let me know there was no rentals, i had to go to Matt Blatt Kia and wait to be told that she couldnt do anything for me. I had made this appointment about a week and a half ago and was told by Katie that there would be a rental vehicle for me. Which there wasnt so i could not leave my car overnight to be serviced because i work nights and had to rearrange my previous appointments to go to Kia. I am extremely frustrated and dissapointed in the lack of consideration and help as i just purchased this vehicle and i feel like im not being helped as best as i could. This is the last time i purchase anything from Matt Blatt kia.
7/11/2023
Thomas C. VERIFIED CUSTOMER
Emily provided an exceptional all around customer service experience.
She is a great asset to your team.
7/10/2023
Nicholas H. VERIFIED CUSTOMER
My visit 3xs in 1 week.
First I was scheduled, then it was different on their end to my text/email
Second time I was there for 4 1/2 hours, a complimentary oil change, software update on my alarm, and a noise from the front right side.
I left, then realized my alarm wasn’t working, then almost got in car accident because my wipers weren’t working, and the house was still there. Also, I brought my car on looking cleaner on outside, that my fiancé waxed , I got it just sprayed and wet.
Brought it again on next day, was there for 2 1/2 hours, everything finally got fixed
I really shouldn’t have left the second tone like that at all.
Not happy with the mechanics before
The manager Kristen was great, the girls, Torey, and Dominique were great as well. My mechanic that finally fixed everything was Josh, excellent!!
Meddled to say me experience was not great.
7/9/2023
Brenda T. VERIFIED CUSTOMER
Service was great and Matthew was great as well.
7/9/2023
Joyce S. VERIFIED CUSTOMER
She was extremely knowledgeable about her work friendly attitude and lots of smiles great attitude ????