Appreciate you getting my car serviced today without an appointment!
6/18/2020
Brad H. VERIFIED CUSTOMER
Was offered a $15 coupon the day before my service and David took it away claiming that my service didn’t qualify for the coupon. Why was it offered if my service didn’t qualify ?
6/17/2020
DEBORAH C. VERIFIED CUSTOMER
Great service! Thank you!
6/17/2020
Madeline H. VERIFIED CUSTOMER
I was completely satufied
6/17/2020
Teri B. VERIFIED CUSTOMER
I just committed to buy my 7th Rav..trade every 3 years or 48,000 mi..
Reason... service and salesman, Tony Overcamp.. everyone is so great..was ready to go with a Nissan until Tony spent time to show me all the new advances.. still don’t like screen, but will get used to it
6/17/2020
Robert A. VERIFIED CUSTOMER
Gino was efficient and friendly. He had my vehicle finished in half the time I expected and he gave me the extra personal attention that made my visit exceptional. He is truly an asset to Pappas Toyota.
6/17/2020
Lewis T. VERIFIED CUSTOMER
Bryant Terrel was very professional and Great Service
6/17/2020
Christine L. VERIFIED CUSTOMER
Bryant kept me informed on everything that was going on with my vehicle, from the troubleshooting process to the repair options. I had a 4 pm appointment scheduled, but decided to drop off the van the night before. He managed to get my van in early and I was actually able to pick up my repaired van 30 minutes prior to when my appointment was supposed to be. Really great job.
6/17/2020
Warren S. VERIFIED CUSTOMER
Great analysis by Gino !!!
6/17/2020
Vicki S. VERIFIED CUSTOMER
Patrick did a great job!
6/17/2020
KEVIN B. VERIFIED CUSTOMER
Gino is my go-to guy. He is an excellent advisor, and I trust him
6/16/2020
Gary N. VERIFIED CUSTOMER
N/a
6/16/2020
Kevin H. VERIFIED CUSTOMER
Excellent communication today. Professional and helpful.
6/16/2020
JACQUELINE H. VERIFIED CUSTOMER
He’s a nice, helpful person — explained a couple of questions I had, and made copies I needed regarding the car.
6/16/2020
Julie S. VERIFIED CUSTOMER
They were able to get me in same day, which was great because I was very concerned about my car. They fixed a recall item while I was there.
One problem - nobody was wearing masks or practicing social distancing.
6/16/2020
Matthew H. VERIFIED CUSTOMER
I really appreciate Gino’s candor.
6/16/2020
Bridget F. VERIFIED CUSTOMER
Darin is an asset to Pappas Toyota. I hope he is treated well. I would most definitely recommend Pappas Toyota, because of the great customer service.
6/15/2020
Lisa B. VERIFIED CUSTOMER
Good job!
6/14/2020
Fredric C. VERIFIED CUSTOMER
No face masks anywhere
No gloves
No vetted proof your dealership sanitized our vehicle
Ashley told me on the phone we still have one more Toyota Care Servive in October
The service writer said that was wrong and tried to suggestive sell me on rotating
The tires now so we wouldn’t have any more free ones.
We paid online, thinking we wouldn’t have to visit your cashier to promote social distancing, wrong. Then she wanted my signature so your dealership can get paid for warranty work. I shared we only had a Missouri Emissions test done.
She took the brown paperwork back and just gave me my test results.
Then she tried to ask for payment, when I shared, for the third time that we paid
Online, she replied “this system is awful about updating “
It’s no wonder why my wife refuses to have anything to do with your service department.
I feel violated and that Pappas does not care about my or my family’s health and I
Feel the brown papers document work that they performed without our authorization.