Mikel did fine. The technician said my service was complete, then when I started my car the “service engine” light was still on.
2/19/2025
Robert V. VERIFIED CUSTOMER
Super friendly
2/19/2025
Connie S. VERIFIED CUSTOMER
I used the lounge to wait for my car and it was very nice area, until I was informed that a part had been ordered and I was ready to go for today! Very pleasant appointment!
2/19/2025
Robert B. VERIFIED CUSTOMER
Very good service, pleasant waiting room
2/19/2025
Quan T. VERIFIED CUSTOMER
Great service
2/16/2025
Amelia F. VERIFIED CUSTOMER
Michael actual looked at the problem & ordered the part & got it done in one trip. I had been there earlier several times in the year before my warranty expired with the same problem & all Mathew Moreno would tell me is the clean the area where the gas tank door is . Like an idiot I did & the last time I went in Michael took care of it.. Mathew should have been paid my bill instead I did . I paid for my car nothing was free & all he needed to do is figure out the problem.
2/15/2025
Dawnette R. VERIFIED CUSTOMER
Mikel was very kind and helpful
2/14/2025
James D. VERIFIED CUSTOMER
Matthew always explains the work to be done and after it’s completed what was done he seems to be very helpful.
2/14/2025
Charlotte W. VERIFIED CUSTOMER
They made me an appointment the same day I called. When I arrived they took me to the waiting area and I was not there long at all. They diagnosed my problem and got me on my way. I was very impressed
2/13/2025
Kristin L. VERIFIED CUSTOMER
I appreciate the time and effort to fix the issue with my wiper fluid. Very kind staff!
2/13/2025
Jon D. VERIFIED CUSTOMER
Service was fast and friendly, new building is awesome. Thanks
2/10/2025
Audrey B. VERIFIED CUSTOMER
Mathew and his team did an excellent job going over my Kona’s multi-point inspection. They gave me great recommendations on services I would need in the near future. They made sure my cabin and air filters that I requested to have done were replaced, and had my service completed quickly.
2/9/2025
Roy S. VERIFIED CUSTOMER
Thank you Matthew,
I look forward to having my Hyundai Tucson serviced by Star Abilene.
Roy S
2/8/2025
Michael B. VERIFIED CUSTOMER
Your new facility is state of the art. The new way to enter the service bay is great. we waited outside in our vehicle before entering the service bay and Mike Wright came out right away to explain how your new service bay works. Once we entered the service bay, Mike explained how the system will identify the vehicle. Mike then showed us to the customer waiting area and explained what was available to us while we waited for our vehicle to be serviced. Once our vehicle was completed, Mike came to get us and explained how the service went. Our vehicle was sitting in the service bay ready for us to depart. The entire time spent at your new facility was very pleasant. I will enjoy coming back to your facility the next time I need service.
2/7/2025
John F. VERIFIED CUSTOMER
Great service
2/7/2025
Jo P. VERIFIED CUSTOMER
Easiest oil change ever!!
2/6/2025
Darlene B. VERIFIED CUSTOMER
Mr.Moreno has always been helpful explains things to me and has even called my son to explain what is going on with my car when I don't understand. I trust him.
2/5/2025
Sharon A. VERIFIED CUSTOMER
Great job
2/5/2025
Ruben C. VERIFIED CUSTOMER
Mike was excellent. He communicated well with me throughout the entire process. Keep up the great work.