Enjoyed dealing with Dave. Kept me updated the two days they had my truck. Went over every detail of the work that was performed and the suggestions for future visit. Super nice guy!
5/2/2020
Catherine A. VERIFIED CUSTOMER
Very sorry for the delay. Mr David was awesome and l consider him a big assets to the management of Toyota. Even though l had no previous appointment, he attended to me so nicely and promptly. Thanks for your service.
5/2/2020
Robert F. VERIFIED CUSTOMER
This is an unusual time and he did a great job interfacing with the customer.
5/2/2020
Natalie O. VERIFIED CUSTOMER
He was friendly and professional.
Well done !
5/2/2020
Alice F. VERIFIED CUSTOMER
He communicated effectively during the process. I felt that he was invested in getting my vehicle back to me with everything checked out. This was a big (!) repair and he treated it and me with respect. Despite my having relocated to the Philadelphia area, I will return to have David and his team take care of my car. I am frequently in Elkton, MD. (Twice most months.) Great and thorough job!
5/1/2020
Scott W. VERIFIED CUSTOMER
Everything was handled with no issues and totally as expected. Another positive experience with Newark Toyota World service and parts departments. Thank you again for the great care and customer service
5/1/2020
Maria C. VERIFIED CUSTOMER
Dave Ferguson is so personable and friendly and respectful He is such an accent to Toyota we need more people like him to give personalized service in this time People like Dave Ferguson are rare in this day and age What a wonderful person He is a gem!!!!
5/1/2020
Mike P. VERIFIED CUSTOMER
Your cavalier attitude and lack of concern
for my safety was beyond the pale. I will never ever return.
Cheryl was terrific and was no way a part of the problem today.
5/1/2020
Olga P. VERIFIED CUSTOMER
Thank you, Cheryl, for all your help and for exceptional service!
Olga P
4/30/2020
Patricia W. VERIFIED CUSTOMER
Very pleased
4/30/2020
Jennifer H. VERIFIED CUSTOMER
Ajay and Aaron were excellent!
4/30/2020
Noel W. VERIFIED CUSTOMER
Great service
4/30/2020
Macwilliams, Louise. VERIFIED CUSTOMER
Everyone was good
4/30/2020
Caroline S. VERIFIED CUSTOMER
I’m extremely appreciative of your team. I am a young buyer and not once did anyone make me feel like a kid, or talked down to me. I’ve walked out of dealerships because of that before. So keep treating customers as you do now and you guys will be golden! You made the experience as painless as possible.
4/30/2020
Manuel S. VERIFIED CUSTOMER
Dave was really helpful and straight forward with everything!
4/30/2020
Susan M. VERIFIED CUSTOMER
Luis was very nice and easy to work with. My car took longer than expected and Luis offered me a rental.
4/30/2020
Stephan W. VERIFIED CUSTOMER
Well done and completed on time
4/29/2020
Anne B. VERIFIED CUSTOMER
Dave Ferguson is very friendly, helpful, and professional. My experience at Toyota World is always excellent.
4/29/2020
Chris G. VERIFIED CUSTOMER
Luis was great - very responsive and helpful. The detail is A little less sparkly than I expected. I’m kind of disappointed that there are spots on the steering wheel and radio thing that look dirty, spot on drivers seat and the driver may is not very clean. I thought it would be perfect for $189.99. Don’t get me wrong, it’s good, just a tad less than elite.