Newark Toyota World Auto Repair Service Center

Excellent service all the way around.

Thanks for addressing my recall with minimal inconvenience. There’s a reason I have four cars in my driveway, ALL Toyota...

Very good service! Thanks a lot!

Awesome customer service

I will be calling tomorrow to speak with Brian’s supervisor. And then I will be contacting someone at the Toyota regional office to express my dissatisfaction.

Dave was very kind and provided me with great costumer service!

I got a terrible service from Mr. Lopez. He wasted my weekend for something that could have been resolved amicably. I may not come back as a customer.

Always do a great job & always pleasant!

It occurred to me as I left the dealership that I was given coupons for car washes with service when I purchased the car. I have since moved and six months have gone by, so I have no idea where they are. I wanted to suggest that you include it service for people who purchased from you. Why, in this day and age, would you operate with paper coupons?

Great service as usual! Thanks, Atul

Dave is very friendly and knows very well what he is doing.

Dave's customer service was just fantastic ad exceptional

When I picked my car up, it was very close to closing & I didn’t inspect it . The windshield was very dirty & the car had a greasy smell. I just left & told myself I would wipe the inside down when I got home. I just finished 2 hours of cleaning it just to make it acceptable to drive. The greasy film on the windshield required cleaning it 4 times. There were areas of grease all over the doors, the seats & the trim. The front 2 mats have so much greasy dirt on them, I removed them & put ones from my daughter’s car in there, the smell is too strong. I did work very hard to get the grease off of the doors as I don’t want to ruin my clothes. The mat in the back has something different on it. I didn’t scrub that, I was too irritated. It doesn’t smell though. The passenger door had maybe cherry slurped or something spilled in the holder on the door. Some was on the door also. I obviously had to wipe that out. The driver’s seat on the upper inner portion is ripped now. The glove compartment doesn’t line up correctly anymore, but it does close completely. I also see a nick out of drivers side mirror. Car wasn’t washed, but to leave filthy windows & grease is a real slap in my face. I have never picked up a car from any place in such poor condition. I assume that the mechanical work was done correctly, it does make you wonder now. I took pictures of the mess & showed my husband & daughter, so so you don’t have to just believe me. The mats should be replaced( why don’t you cover the seats & floor if you won’t clean up after yourself ?) I can’t really express how very disappointed I am with the condition of my car was left in. I blame myself for assuming it was just a dirty windshield, also unacceptable, & not inspected the whole car before I left the service center. I never expected this to happen to my car. I kept my part of the bargain. I showed up on time, trusted that the recommended work would be done correctly, did not argue price as I expected to get an excellent job from Toyota & I paid when I picked up the car. Your service center didn’t do your part. I guess the pedestal I had Toyota on, got a little bit of a makeover.

Jason, is a very nice person and does a great job. I trust him not only with my Camry but with my 2 Lexus’s. ES350 & GX460.

Thank you very much also Dave was very nice and with Great customer service...

Dave explained exactly what was to be done and what was done, and gave me a printout of it all. Service was finished when he had predicted and I was notified. Check out was pleasant and easy, using the last of 2 years free services for a 2018. A very painless experience.

Friendly, responsive easy to talk eith

Needed my vehicle back for an afternoon appointment. I really appreciate the effort to accommodate my needs. My vehicle was finished earlier than requested. Excellent service! Thank you

Dave was great!!!

I explained that the issue with my home screen started as soon as I left the dealership. Luis said it was an issue with the radio and I would need to pay for a software update. I explained that the car was PERFECT before I brought it in for a safety recall and it seemed very coincidental to me. I had the update done. The problem still exists. It is great inconvenience to be without my car and to drive all the way to Newark From Middletown. I’m very unhappy. I don’t think anyone even looked at the issue I was having, they just did the work.