Very efficient and kept me informed frequently as to progress and provide pictures of issues .
8/24/2020
Jillian M. VERIFIED CUSTOMER
Thank you for your excellent customer service.
8/24/2020
Vyacheslav O. VERIFIED CUSTOMER
Truck has some issues coming up next day. Service try’s fix it but problems come back again. Second month they waiting parts to fix it. Front collision camera goin crazy sending massage every 5-10 min very annoying. Back up camera working just couple days in week.
This is my 4th F250, I’m very happy with all my previous trucks, but this one so far not what I expected.
8/23/2020
Att Sports. VERIFIED CUSTOMER
I am from out of town, just working in the area. Mike squeezed me in to get my door fixed. I appreciate his help greatly.
8/22/2020
Brant W. VERIFIED CUSTOMER
Charles did and is doing a good job. The mechanic broke the air intake on my vehicle and did not tell anyone. I found that and the fact that several brackets were left unattached and hanging. If I had driven off and driven in rain there is a high chance water would have gotten into my engine. I have lost almost all trust in the dealership due to this incident.
8/22/2020
Scott D. VERIFIED CUSTOMER
Mike Orliw did an excellent job. I have not always had the best customer service with fred beans, Mike changed that today. While I waited for my car to be finished today I was very impressed with how Mike interacted with his customers. Very professional and treated his customers with respect. He even knew their names without looking it up in the computer. Mike will be the reason I continue to get my car serviced at fred beans.
8/21/2020
David B. VERIFIED CUSTOMER
Drop off process was confusing. Waited for a service advisor just to walk over and show me where to fill out an envelope... a sign could help people find their own way.....
8/21/2020
Kenneth H. VERIFIED CUSTOMER
I appreciate that your team was able to inspect my daughter’s Jeep with very little advance notice, so she can leave for grad school in it on Saturday.
8/21/2020
Joan S. VERIFIED CUSTOMER
Prompt and courteous service. The job was done and delivered when promised. The staff is exceptional. What a wonderful agency to deal with
8/19/2020
Philip M. VERIFIED CUSTOMER
Charles always keeps me apprised of what is happening with my car and what options I have in terms of fixes. He never forces one option over the other. He explains the Pros and cons of each and I then decide.
8/19/2020
Joseph D. VERIFIED CUSTOMER
Charles got back to me quickly with information about the repair
8/19/2020
Mark K. VERIFIED CUSTOMER
Charles was terrific; professional, courteous and knowledgeable.
8/18/2020
Donna V. VERIFIED CUSTOMER
No communication and poor documentation
8/18/2020
Anne H. VERIFIED CUSTOMER
Mike was very professional and thorough in explaining what was cost and recommended maintenance. Will be back.
8/18/2020
Heidi B. VERIFIED CUSTOMER
Michael was wonderful to work with. The Service Department has always been wonderful to work with. What a gem of a place!
8/14/2020
HARRY S. VERIFIED CUSTOMER
Way too many texts and email reminders
8/13/2020
Steven M. VERIFIED CUSTOMER
Mike always takes care of me and keeps me informed of any issues, if any, that may come up.
8/12/2020
CHRISTOPHER L. VERIFIED CUSTOMER
Mike and all other staff I interacted with were very helpful and responsive, very easy to deal with.
8/12/2020
Lori P. VERIFIED CUSTOMER
Always a pleasure working with the service dept. The service team is helpful and professional..Both the service manager Jimmy and Mike my service writer made me feel welcome and safe during my visit today.
8/10/2020
Heidi B. VERIFIED CUSTOMER
I have never been dissatisfied with the work they do. Top notch service! Super friendly people as well. Always a pleasure to work with.