Carson Toyota Auto Repair Service

Yes satisfied we service

I was completely satisfied with the service and professionalism that I observed during my short stay at your facility. The service advisor Adriana **** made my day by providing timely updates on my vehicle and friendly shuttle service, she is an asset to Toyota.

Mone

Excellent service

I’m not satisfied with my advisor. Not willing to answers question.

I'm happy that everything checked out "okay" when I took my vehicle in this past Saturday. Ronald was a great help to me and explained just what was going on with my battery and the altenator....and what I did to cause the initial problem to occur. Thank you, Ronald!

I asked for a car wash and the service team said yes at rhe start but they did nor do it. I followed up that request before I took the car in but it fell on deaf ears. The Lady just let it pass as if nothing happen. I was disappointed. If you promise something, be sure to make that promise.

I had to come back a second time because the first attempt to listen to what I said was the problem, was a complete failure, requiring me to have to make a second trip for service. I was losing air from my rear tire which I had just purchased in June of this year. The first visit, they said that they checked all (4) tires and they found no punctures yet the very next morning, the tire was flat again, requiring me to make a second trip for service. Mr Gonzalez over all was just okay as a service rep., when I approached him to ask questions of the first failed attempt, he allowed me to outside his office while he held a private conversation with a female, I know it was private because he was doing no paperwork nor typing on his computer, leaning back in his chair and when I brought my car back a second time, I told Mr. Gonzalez that I wanted a new tire because of my continued issue, he said he couldn’t just request a new tire, he had to get it approved, which I would not have felt safe if I wasn’t able to get a new tire. I have been a Carson Toyota customer almost 30years, I feel that I have been loyal to your dealership and the brand, however the service isn’t what it use to be. Hopefully this comment will help bring back true customer service. I must say that ALL of the employees were very courteous, even Mr. Gonzalez. My biggest complaint was having to take up (2) days for a simple tire replacement and having to drive ALL the way from Los Angeles. Thank you for asking about my events with service.

Bryan was very pleasant, patient and professional and May I add clean and neat

Zeke provided friendly, professional service and I am completely satisfied with my interaction with Zeke.

No comments

Past service

Friendly, accommodating, and knowledgeable

Ronald is great to deal with. Great customer service. Thank you!

I didn’t like the fact that they couldn’t find my keys. It took almost 20 minutes to locate them after 4 workers asked to see my paperwork. I don’t know why the key remote was taken off my key rings.

Forgot to take off maintaince notice off

Excellent customer service provided by Bryan & my vehicle was serviced promptly.

Over all great work. The frequent communication is a plus.

I love my Rams and I'm not going to sell it.

Jimmy made sure to keep me informed with what was going on with my vehicle. The service was done quickly and at a fair price. Overall I had a pleasant experience!!!