During the initial consultation, I asked the service rep, Jim, to inspect the brakes on the vehicle ( I could hear metal grinding when I stop the car)
That was the main reason that I took the car to your dealership. The oil change was secondary. Jim notified me that the vehicle was due for the transmission fluid change and I reluctantly agreed. Before leaving I reminded him to inspect the brakes and let me know their condition.
When I picked up the vehicle there was no mention of the brakes being inspected. I tried calling Jim several times before I picked up the vehicle and after, but I never heard from him. I guess I will try Pep Boys this weekend since they have a special on brakes.
1/5/2022
Flora J. VERIFIED CUSTOMER
No the person who was there was no nice was a man he doesn’t help me I have very bad experiences today sorry
1/5/2022
Zeniada B. VERIFIED CUSTOMER
Very satisfied with my recent service experience with Ms. Patricia De Haro Silva. Plus the service crew very professional!
1/5/2022
Cynthia V. VERIFIED CUSTOMER
Thank you. We were happy.
1/5/2022
Raymond C. VERIFIED CUSTOMER
N/A
1/5/2022
Joseph M. VERIFIED CUSTOMER
Happy and Very Satisfy
1/5/2022
Elvis R. VERIFIED CUSTOMER
I went in today with a 10am appointment arrived 20 minutes early and was initially told it would take 3 hrs for a tire change. Should of saw the red flag than took them 4 hours while my wife waited with my 1 yes old son. After she called at the 3 hr mark when originally promised it took them almost 1 hr to get back to her on the status. Once she was notified it was being worked on it took them 30 minutes. I don't see the reason for having appointments and over booking costumers if it will take over 4 hours for 1 tire replacement.
1/5/2022
Alfredo A. VERIFIED CUSTOMER
Job well done thank to Maria.
1/5/2022
Juventino M. VERIFIED CUSTOMER
Good job
1/5/2022
Pamela D. VERIFIED CUSTOMER
Thanks for taking care of BOTH my cars this past week, Jonathan! See you again soon!
1/5/2022
Bienvenido A. VERIFIED CUSTOMER
I made an appointment for 0830am and left almost by 11am. Can’t imagine what an unscheduled day would look like.
Also I had imagined that there was a complimentary car wash, but if not I’d understand. What was not ok was that door handle was dirty with grime and grease from the technician who had worked on my vehicle. I would have brought up then and there but had to run because I didn’t expect to spend my entire morning there.
1/4/2022
Marianita Escalona. VERIFIED CUSTOMER
No complementary car wash
1/4/2022
Filipinas A. VERIFIED CUSTOMER
I'm happy about the service! Thank u!
1/4/2022
Marlene C. VERIFIED CUSTOMER
Thank you good service excellent
1/4/2022
Philip L. VERIFIED CUSTOMER
Thank you
1/3/2022
Renee A. VERIFIED CUSTOMER
Communicative! And he smiled!! Which has been lacking for awhile there. Very happy with my visit
1/1/2022
Ana S. VERIFIED CUSTOMER
Thanks
1/1/2022
Maria R. VERIFIED CUSTOMER
Very attentive
1/1/2022
Yolanda J. VERIFIED CUSTOMER
I really appreciate how Brian Cruz took care of me. Overall he made sure I was a happy customer and for that I say THANK YOU VERY MUCH.