Always excellent service and feel like a priority every time I come in with concerns:)
9/5/2020
Joe G. VERIFIED CUSTOMER
first I like to say it's very difficult to get anyone on the phone. there seems to be a practice of sending everything to voicemail. That's great! But returns voicemails. I left numerous, several over the course of a few days and received not one return phone call! Annoying!
I received a recall notice. I scheduled servicing not only pertaining to the recall but also to do a point inspection since car shipped from mainland. The person whom I've spoken with on the phone did not add this additional inspection to my appointment. This added to an additional wait time for me. Annoying!
The overall customer service is lousy! The customer should feel that their issues and their car are important. There is no customer service, it's nothing but a business transaction. That's unfortunate.
9/4/2020
Meg Q. VERIFIED CUSTOMER
The service was friendly, knowledgeable, and outstanding! Thank you!!
9/4/2020
James N. VERIFIED CUSTOMER
Great service and very competent, friendly people!
9/4/2020
Lynley H. VERIFIED CUSTOMER
Great service—competent.
9/4/2020
Henry N. VERIFIED CUSTOMER
Good service
9/2/2020
Joretta Y. VERIFIED CUSTOMER
Yes. The front office of the service dept. we’re always courteous and accommodating Your staff is professional
9/2/2020
Gisela H. VERIFIED CUSTOMER
I love my car, and it just has 16,000 miles
Thank you for asking
9/2/2020
Allison P. VERIFIED CUSTOMER
Shayna and the team at big island motors are the best. Mahalo!
8/29/2020
Charles A. VERIFIED CUSTOMER
Yes all. Went well bery satisfied.
8/29/2020
Darrell S. VERIFIED CUSTOMER
Thank you for being as conscientious as you have been. I trust that everything will be done to my complete satisfaction! I look forward to jobs completion.
8/28/2020
Kenneth G. VERIFIED CUSTOMER
Reliable, efficient, billing was transparent and clearly explained. No surprises. I like that. Mahalo to all of you.
8/28/2020
Keri C. VERIFIED CUSTOMER
Easy and friendly. What we need now. I requested Gabe because he worked on my older Lexus. Not sure if he did it but Brandon? Seemed serious about fixing it. Mahalo! I’ll be back. Shayna is the best!
8/28/2020
Tim F. VERIFIED CUSTOMER
I appreciate your team taking the time to contact my 3rd party extended warranty company and ensure that I only had a small deductible. Your team went to bat for me when the warranty company balked at the price of parts, he spoke with the management and explained Hawaii part prices and this led to the company accepting the prices and not having them passed on to me. I was kept in the loo as to the progress of the repairs and was very satisfied with the work
! Mahalo !
8/28/2020
Samantha R. VERIFIED CUSTOMER
I'm completely satisfied with the great customer service I get every time I take my car in for service. I don't mind how long it takes to get things done on my car, because the care that my vehicle gets is way and above the quality it deserves. Thank you to all the mechanic and the service center employees for all the greatness my car gets. I much appreciate it all. Much respect to them for excellent customer service ????????????????????????
8/27/2020
Genevieve A. VERIFIED CUSTOMER
Awesome! Thanks
8/27/2020
Ray T. VERIFIED CUSTOMER
The department is run very well, completing repair as initially stated.
8/26/2020
Georgia C. VERIFIED CUSTOMER
Brandon was very "professional" with his explanation and attention to my questions. It is always nice to know who is working on your car. Thank you Brandon.
8/25/2020
Richard V. VERIFIED CUSTOMER
$108.00 for an oil change is not competitive.
8/25/2020
Jay M. VERIFIED CUSTOMER
Cars are never easy. The experience and integrity of your staff is so apprecited