Was told that Honda will honor competitors coupon regardless of profit. At the time of visit, service representative said the coupon was “too big of a discount” and could not honor it. Therefore I had to pay a premium price for the service.
7/17/2019
Tommy C. VERIFIED CUSTOMER
Great customer service
7/17/2019
Mary H. VERIFIED CUSTOMER
Your service department is the best. I wouldn't trust my car with anyone else!
7/17/2019
Lin Bee. VERIFIED CUSTOMER
Service is ok but after service my car very dusty feel like unwashed.
7/17/2019
Claudia S. VERIFIED CUSTOMER
Excelente servicio , muy amable y atento sobretodo educado y respetuoso Gracias!!
7/16/2019
Georgia W. VERIFIED CUSTOMER
Service was timely and received my car ahead of the expected time.
7/16/2019
Alan C. VERIFIED CUSTOMER
The person who settled my bill had poor customer service. There was no greeting nor any eye contact. What a shame.
7/16/2019
Carlos S. VERIFIED CUSTOMER
Great service
7/16/2019
David H. VERIFIED CUSTOMER
Gabriel was very attentive to my needs on my vehicle and provided me with other recommendations I need to keep my vehicle running in good condition.
7/16/2019
Kuo C. VERIFIED CUSTOMER
Thanks
7/15/2019
Jimmy L. VERIFIED CUSTOMER
Juan was very helpful as always. His pleasant personality and his always “trying to make customers well informed of the progress of vehicle being serviced” made it a breeze while waiting in the customer lounge. Not to mention his professionalism. Great job, Juan Montes!
7/15/2019
Lestyowaty E. VERIFIED CUSTOMER
Good service and pleasant experience
7/15/2019
David P. VERIFIED CUSTOMER
I’m happy they did the recall right but had Issues when you guys wash my car you guys broke the front grill of my car. I told Gabriel and what he told me it was already there but it was not. It’s my car, I should know what kind of damage I’ve had to my car. It wasn’t there that morning so I hope you guys either fix it.
7/15/2019
Brian P. VERIFIED CUSTOMER
None
7/15/2019
Gang S. VERIFIED CUSTOMER
I was very disappointed with Gabriel's service and he didn't have the patience to answer my questions. When I told him that my car still had a quality problem (the waterproof strip of the window fell down), he told me very impatiently that this was not his business. Even my car didn't clean. I hope that you will strengthen the management of your employees. It is very inappropriate for him to treat customers like this, or you can tell him how to keep smiling.
7/14/2019
Tung L. VERIFIED CUSTOMER
Hi! El Monte Honda. Congratulations! You have an employee like Gabriel. Here l say a simple word to Gabriel:------ You are not the BEST, but among them!
7/14/2019
Frances P. VERIFIED CUSTOMER
he was great!
7/14/2019
Kwong Shui. VERIFIED CUSTOMER
Thanks for the efficient and prompt service.
7/14/2019
John N. VERIFIED CUSTOMER
Don’t quote me a different price than what the customer service representative did. Don’t say you text that my car is ready when you didn’t.