Thank you so much for the same day appointment and fast service on a Friday afternoon! Manny explained everything perfectly. I will be returning for all of my servicing needs.
9/19/2015
Barbara M. VERIFIED CUSTOMER
The cost was very high and I think unnecessary repairs were done, plus the car was there two nights!
Ken was good about answering questions but I'm not sure I'll return,
9/19/2015
Richard S. VERIFIED CUSTOMER
The service department Juan Montes was very helpful. He took an additional step to help me with my car service.
9/19/2015
Mimi L. VERIFIED CUSTOMER
Manny has been very helpful, had best service ever!
9/19/2015
Martha C. VERIFIED CUSTOMER
Good job
9/18/2015
Hector G. VERIFIED CUSTOMER
I recently bought my 2015 Honda Civic. This is my first Honda by the way. Well my Honda was due for a maintenance check. So I scheduled an appointment (via Honda Link App) to have my car check. I noticed that the Nelson Honda dealer offered a car wash perk. Therefore, I selected it thus, the fact Honda of Downtown LA was much closer and did no offer that perk. Upon my arrival I was informed that the car wash perk was not in effect. I got upset for 2 reasons. First, I purposely did not wash my car thinking I was going to get it done at the dealer. Second, if the car wash perk was not in effect why would they have it listed in the Honda Link App?! I drove a couple extra miles to have my car wash.
9/18/2015
KIMBERLY G. VERIFIED CUSTOMER
Second time at your place and not happy
9/17/2015
Vincent S. VERIFIED CUSTOMER
Thank you to john **** for you help and kindness
9/17/2015
Jesus G. VERIFIED CUSTOMER
it took to long for service agent to attend me.
9/16/2015
Rosa M. VERIFIED CUSTOMER
Usually after a service gets done,the employee would go over the report with me. They would tell me how my brakes and tires are doing, amongst other things. This time I was just given the paper and left alone. I had to go ask and find out what the tire readings meant. This is just one employee though. He was nice just wish a bit more informative. I would have done the oil change myself but I brought it so I can get an overview of how my fluids, battery and tires were doing. But the job got done so I guess that's what matters. The job was quicker than I thought.
9/16/2015
Aimee D. VERIFIED CUSTOMER
We were given a great customer service by Ken Akimoto. He explained properly what needs to be done in our Piloy. Thanks for his help.
9/15/2015
Angelica P. VERIFIED CUSTOMER
great service, When I went for my A1 service. John **** helped me out.
9/15/2015
Marisa M. VERIFIED CUSTOMER
Ken did an excellent job.
9/15/2015
Alicia G. VERIFIED CUSTOMER
We truly appreciate the quality of care we have received from Nelson Honda. The courteous and professional service is commendable. We look forward to supporting your organization in the future.
9/15/2015
Ricardo alberto. VERIFIED CUSTOMER
exelent service Mr. Montoya good guy see you soon
9/13/2015
Noreen G. VERIFIED CUSTOMER
You did a great job
9/13/2015
Tania H. VERIFIED CUSTOMER
Wish you guys did car washes. But other than that great
9/13/2015
Alba C. VERIFIED CUSTOMER
A job well done !
Thanks to Andy!
9/12/2015
Elsa G. VERIFIED CUSTOMER
The job was done in the time that was estimated. Customer Service was great
9/12/2015
Socorro G. VERIFIED CUSTOMER
The service team took care of me promptly. Even though I did not have an appointment set, the walk in time was very short.
Thank you