When I dropped the car off I wanted to catch the shuttle. The young lady told me that due to COVID there is only 1 passenger per trip and there was 2 people ahead of me. If I wanted to wait I would probably have my car back before I could get the shuttle ride that I requested when I booked my appointment online. It was supposed to take 1.5 hours. 2.5 hours later I got my car back still dirty and was informed that the car wash was down. This is the second time I felt like you guys don’t take the customers time seriously. If you don’t really have a functional shuttle system then stop saying you do. If the car wash is down then don’t ask the customer if they want a car wash.
4/13/2021
Jason R. VERIFIED CUSTOMER
She very professional. Explained every detail of what services done to my car. Though services forgot to wash my car when I was given an option to have it done, I guess it got busy and forgot. All good though.
4/13/2021
MARLENE B. VERIFIED CUSTOMER
Very satisfied thanks so much, Would buy again. Have a good week. Service was awesome.Thank you again.
4/13/2021
Izak K. VERIFIED CUSTOMER
Bethany was fantastic! Great customer service and very attentive. Promptly communicated what the technician recommended service wise and did not try to oversell me on services. Will definitely bring my vehicle back for future service.
4/13/2021
CAMELA S. VERIFIED CUSTOMER
Made my appointment online 4/7/21. To date I have received 37 appointment reminder emails. 8 of the reminder emails were sent after my appointment time. This is quite annoying
4/13/2021
Susan R. VERIFIED CUSTOMER
She is always professional and helpful.
4/13/2021
JAMES C. VERIFIED CUSTOMER
Great service
4/13/2021
Thomas M. VERIFIED CUSTOMER
It is always a pleasant experience when I bring my Honda back to Priority Honda Hampton. Thanks
4/13/2021
EULALIA S. VERIFIED CUSTOMER
Well please keep up the good work
4/13/2021
GLORIA G. VERIFIED CUSTOMER
Thanks so much. each time I go for service and am very pleased with the customer service and proffesional service.
4/13/2021
Carla P. VERIFIED CUSTOMER
One thing that I look for while transacting business is “how was the customer service and Professionalism” all of that was met and some. I am satisfied with my car, when I make my next purchase in a few years, I don’t even want to trade this Honda because I’m so satisfied with it.
(I’m gonna keep this Honda and buy a different one I like vehicles) no matter what state I am living in, I will come back to VA and get it from priority Honda Hampton. Please don’t ever change. God bless.
4/12/2021
Annie S. VERIFIED CUSTOMER
Completely satisfied
4/12/2021
Susan N. VERIFIED CUSTOMER
Two things: I was asked when I wanted to pick it up , I said 3 and she said “not a problem “ but it wasn’t ready at 3. Don’t make promises you can’t keep. As I read over the paperwork when I got home there were several items marked “need attention “ Seems like they should have been brought to my attention while I was there so I could ask questions.
4/12/2021
David H. VERIFIED CUSTOMER
Jose was great thank you for your help today.
4/11/2021
JOHN F. VERIFIED CUSTOMER
Jose was great!!!
4/10/2021
LINDA S. VERIFIED CUSTOMER
You re welcome
4/10/2021
Tsasha S. VERIFIED CUSTOMER
The service person Jose was beyond rude and had a terrible attitude. Rolf who assisted me after I requested to change advisors, displayed excellent customer service and was very kind.
4/10/2021
MICHAEL N. VERIFIED CUSTOMER
Jeff Neise was anxious to get the morning pulse of cars into the process, and as a consequence, was terse with me. I texted later to find out the status of the car and he responded in All Caps that he will let me know when the techician reports to him. Texts/Emails written in all capital letters, commonly called “shouting”, is considered rude in email/texting etiquette. So, as usual for Priority, great job fixing the car, but Mr. Neise needs to work on his communication skills.