I brought my sons vehicle in to have a key programmed and cut. I brought my own key, however, I was not made aware that there was a possibility that the key may not be programmed because I did not purchase it from Honda. Had I received a call about the issue, I would have authorize the new key instead of the one that I brought in. I did not realize this was an issue until after we paid and couldn’t get in the car. Donna was available to answer my questions and helped rectify the situation as best she could. She made this negative experience with Honda better. I appreciate her and the time and attention she gave this afternoon. Thank you
5/4/2021
Sunny L. VERIFIED CUSTOMER
They didn't call me to let me know that my tire won't be in till tomorrow, after they found out, they should've called me out of courtesy. I had to call twice to get the service advisor on the phone. I have to bring the car back in for just 1 tire replacement. Pretty inconvenient since I dropped the car off at 1045 am and didn't pick it up till almost 300 pm to find out that they didn't complete the tire replacement.
5/4/2021
Mateo C. VERIFIED CUSTOMER
Thanks Jose Becerra and priority Honda for a job well done.
5/4/2021
Patricia S. VERIFIED CUSTOMER
Thank you
5/4/2021
Danielle M. VERIFIED CUSTOMER
Heck yes he was great!!!
5/4/2021
JULIAN H. VERIFIED CUSTOMER
Donna was very helpful in my situation. I look forward to dealing with her in the future at your dealership.
5/4/2021
Marguerite P. VERIFIED CUSTOMER
Thanks so much for your help with my car. Everyone has been very helpful and kind, and friendly. We will continue to bring our business to you!
5/4/2021
Cassandra B. VERIFIED CUSTOMER
The service was outstanding
5/4/2021
Kyong J. VERIFIED CUSTOMER
Excellent
5/4/2021
Mark M. VERIFIED CUSTOMER
Two problems with my service yesterday: 1) The hood was not secured by the technician and I didn’t realize it until I was at speed and on the Interstate and it started banging up and down. Pretty dangerous. 2) Something was done to the vehicle audio display system and it is requiring a PIN I don’t have to unlock it and the display will not function and the sound system is inoperable. I looked online, but I can’t get the code. It is not even clear to me why the hood was open and the display system changed when I brought the car in to have rear brake work done. Please advise…especially on the display system. Thank you.
5/4/2021
Michael J. VERIFIED CUSTOMER
Think you very much I will see you soon
5/4/2021
Michelle B. VERIFIED CUSTOMER
Jose was so courteous, and a pleasure to do business with.
5/4/2021
Benjamin M. VERIFIED CUSTOMER
Mr Beccera is so Nice, very Professional.
Will give Him an outstanding rate on performance
5/4/2021
Troy M. VERIFIED CUSTOMER
Great experience as always!
5/4/2021
Judith L. VERIFIED CUSTOMER
I appreciate the confidence I have in the work that was done on my car.
5/4/2021
MIKAELA H. VERIFIED CUSTOMER
Great service, made me feel welcome. Highly recommended
5/3/2021
DIONILI G. VERIFIED CUSTOMER
They don’t help me, just want my money..
5/3/2021
Sandra P. VERIFIED CUSTOMER
Donna is a jewel .
5/3/2021
Louise M. VERIFIED CUSTOMER
He is always professional and explains the maintenance needed for my car.
He is not pushy which I appreciate!
5/3/2021
Carla W. VERIFIED CUSTOMER
Ms. Bethany was so kind and great service. Both times i came and had service done to my car. Kudo's Bethany.