Priority Honda Hampton Auto Repair Service Center

Elysia was great and very helpful. She explained the needed maintenance on my vehicle. She was very professional and had excellent customer service. I couldn't ask for a better advisor.

She was responsive to my needs and communicated with me regarding the status of my vehicle. She informed me about all services being performed and things to be done in the near future.

Mike was awesome!!! Under pressure, He was professional, kind and went beyond my expectations! He should get a raise! Good people are hard to find! Go Team Honda!

It was service a cut above all the other dealers I've dealt with.

My visit today was due to the incompetence of the employee who worked on my car on my last visit. They left bolts lose and therefore my car was rattling and I had to come back and get it taken care of. Then while I was there I was waiting and told the employee who I checked in with I would be in the kids play area. To my surprise my car was done but yet I was never told that my car was finished. When I get my keys I was told my name was called but they never went to the kids area to find me. And if my kids are playing there is no way I would hear my name being called in the lobby. Then I was told they called me and left a message. As nice as that is the majority of people do not pick up numbers they do not know but will repond to text messages . I had to wait an extra 30 mins because an employee was too lazy to walk in the room and ask if I was in there. What happens if I was in the quiet room? Do they always check that room? But not the kids play area? I get it that your employees are busy and they work hard, but if the person working on my car the last time would of done his job right I wouldn't have to drag my three kids back to Honda to get there mistake fixed and therefore wait an extra 30 mins for a total of 2 1/2 hours of my day wasted waiting for my car and have an employee not go to the kids area for me is the icing on the cake. Another thing that needs to be worked on is the check in process. I waited 40 mins to turn in my car, while waiting I watch other people go before me that showed up after me, but because I picked the wrong lane I was waiting longer then other people. I dont know how it can change since I am not there on a daily basis but it needs to change. Maybe have a runner to find customers and walk up to cars to tell them what desk to check in at? I leave with this have your employees work checked before it leaves, what happens if it was a bolt that could of caused an accident?

He was very friendly and kind

Had a great experience at priority Honda today Adam was the associate who took care of me today very pleasant young man very knowledgeable and very helpful thank you

She was excellent and very helpful. Great job

Elysia was really nice and let me know what important services my HRV needs asap. Also gave me a breakdown on what everything will cost so I can plan ahead.

Elysia was friendly and helpful. She informed me in details of what was done to my car and gave me options.

Miss Meeks did a great job. Also the service manager Don was fantastic. I had a great service experience there. thank you so much.

Donna was great when I called around 9am and asked to come In because my car was having trouble starting I spoke to Kim and she told me that they were not taking appointments for the day and I have to leave my car and pick it up on Saturday I told her I couldn’t do that I waited about 10 mins called back spoke to a guy and told him my situation and he went to ask the service manager and told me to come in and they would work me in I am grateful for him trying whereas Kim didn’t.

It was necessary because of your service I was not notified when the checkup was completed

Don Matol is the best. He stepped in and handel my concerns with true professionalism. KUDOS to him.

Thank you Adam for a good service experience

Jeanette is very knowledgeable with the Honda van ,she also professional, return calls and if she doesn't know the answer she call the company and come back with the answer. Now the mechanic can solve the problem. Jeanette customer service is outstanding

He is very cooperative

It always says on the receipt I had a compliment car wash, but the car never looks no different from when ,I bring it in and it’s like that every time I come

Elysia is awesome. My car wasn't able to be ready in the time we originally expected but she navigated the situation so well and kept us fully in the loop at all times. Thanks elysia!

Don is very knowledgeable about the Honda vehicle, and does everything to ensure customer satisfaction.