Bethany did a wonderful job of taking care of what was needed in a timely manner. I would like to request her in the future.
10/13/2023
Donna H. VERIFIED CUSTOMER
The guy that checked us in and then check this out was super good. Very pleasant to deal with.
10/13/2023
Matthew V. VERIFIED CUSTOMER
Very satisfied
10/13/2023
Martrell S. VERIFIED CUSTOMER
Amazing customer service. My vehicle was rwturned in perfect condition. Thank you for taking such good care of it and the issues o dropped it off for.
10/13/2023
Michael N. VERIFIED CUSTOMER
Donna(Andy and Don) did exceptional jobs.
10/13/2023
Colleen P. VERIFIED CUSTOMER
My visit this week to Priority Honda Inn Newport News was great. Jim, my service advisor kept me informed every step of the way. I couldn’t be more satisfied. Thank you very much.
10/13/2023
Ashley M. VERIFIED CUSTOMER
I was incredibly satisfied with the timeframe of service, more specifically, that the quoted time frame was the actual timeframe. Impressive! What I did not care and first impressions are lasting impressions was, when I initially pulled into the service garage, there were no clear directives. I thought logically I can pull forward but since I had never been before I did not know if my info was needed before or after. Is there a queue ? Am I waiting after someone? No one greeted me for the first few minutes. So I sat there looking quite perplexed for about 3 minutes. I was treated like a task, not a human. My service person didn’t even tell me his name and I still don’t know it. He was polite but when people deal with people, they expect to deal with people. Talk, introduce yourself, smile, something to put a new customer at ease or at the very least, make them aware you are aware of their presence. “Be with you in a minute!” Simple.
10/13/2023
Sherry A. VERIFIED CUSTOMER
James is always friendly and professional each time I go to the dealership. Helpful staff.
Wish Honda would offer cold water again…don’t like coffee!
10/13/2023
**** C. VERIFIED CUSTOMER
Michael Knox was very helpful and respectful. He also answered any questions I asked him. He was very friendly and pleasant.
10/12/2023
Megan M. VERIFIED CUSTOMER
Jim is always great. Very accommodating. Thank you!
10/12/2023
Kevin K. VERIFIED CUSTOMER
Really happy with Don and Elysia. Amazing team!
10/12/2023
Christine F. VERIFIED CUSTOMER
3:30 appointment took two hours for oil change and up sell coolant exchange.
10/12/2023
Annette B. VERIFIED CUSTOMER
Adam was great as always Thank you for all your help
10/12/2023
Charlotte C. VERIFIED CUSTOMER
Adam is a great customer service professional! Very courteous, very thorough in his explanations and just a great ambassador for Priority Honda!
10/12/2023
Edward C. VERIFIED CUSTOMER
The installation of the equipment was done in an excellent manner; however, afterwards the car was sent through the car wash which left waterspots all over my new car.
10/12/2023
Eric F. VERIFIED CUSTOMER
Donna was great!! She took it upon herself to file a warranty claim and I was able to save money on replacing our tire! I didn't even know it was under warranty.
10/12/2023
Kelly S. VERIFIED CUSTOMER
She handle our car with great care if it was her own.
10/12/2023
Taneesha W. VERIFIED CUSTOMER
Bethany is amazing at what she does. She is always on time, kind and informative. I love working with her. Thank you
10/12/2023
William W. VERIFIED CUSTOMER
Excellent work
10/12/2023
Henry M. VERIFIED CUSTOMER
Great service. Like the honesty about my tire rotation. Looking forward for next oil change.