Lauren was very polite, patient, and helpful. She went above and beyond what I expected her to do by coordinating services between Toyota service department and the local body shop repair building. I appreciated that sooo much, especially since bad winter weather was predicted. Thank you Lauren and Toyota!
2/13/2025
Marlene R. VERIFIED CUSTOMER
The service department has always gone above and beyond what is expected. Thank you
2/12/2025
Lisa B. VERIFIED CUSTOMER
I came in for my second free oil change/tire rotation. The car went back at 922 and was not done till 1140. I asked several time what was taking so long and was told they are finishing up now. 30 min later I asked again and was told the same thing. When the car was finally done the service person told me they have no idea why it took the person so long to get this done. I asked why no one asked me about the filters that needed replaced and he said we sent you the information in a text. So I can wait for hours in your waiting room and you come out and ask me to replace the filters? He then offered to replace both for free on my next oil change and I said no thank you I will not be coming back. I would much rather pay for a service with personal to person contact when I AM IN THE WAITING ROOM! After I left I called to speak to the manger and was told he is busy you will need to call back later….. I think the correct response should have been, Can I take your number and have him call you back! I wish you all the best of luck in the future I will not be back for service or to purchase anything from your store.
2/9/2025
Kenneth B. VERIFIED CUSTOMER
When I bought the truck it had a good set of tires on it but I wanted different ones so I just put new tires on the truck and when I brought it in to do the oil change, they medicated the tires ranged from 9/32 to 11/32 tread. The new tires have less than 800 miles on them. I took the truck to get the tire tread measured today and each tire had 14/32 tread. It's obvious they just wrote down what the tread was on the old tires when I bought the truck. I'm doubtful they even gave my truck an inspection.
2/9/2025
John P. VERIFIED CUSTOMER
Excellent service.
2/8/2025
James W. VERIFIED CUSTOMER
Very professional, and helpful!
2/8/2025
Janet N. VERIFIED CUSTOMER
Thank you
2/7/2025
Bruce R. VERIFIED CUSTOMER
Made my RAV4 safe! Thank you!
2/7/2025
Davina D. VERIFIED CUSTOMER
I just bought the RAV last June so I am not ready to trade it in. I am enjoying it.
2/5/2025
Kristan O. VERIFIED CUSTOMER
She gives excellent customer service and explains everything well with my visit to Toyota today!
1/31/2025
Pamela S. VERIFIED CUSTOMER
Hes very friendly and takes time to explain things to you.i give him an A+.
1/31/2025
William C. VERIFIED CUSTOMER
Just happy with her service!
1/31/2025
Charles H. VERIFIED CUSTOMER
Good and fast service
1/29/2025
Mandy G. VERIFIED CUSTOMER
A little disappointed in the attitude Saturday. I was told Tuesday when I called that a simple diagnosis of the check engine light could be done to determine why it is coming on and going off- when the car was ready, the young lady said it wasn't going to be done, too bad, no one there to read a code, call and set another appointment. Very dismissal. Car wasn't washed, I had to ask about filters, and such as nothing was gone over with me. I know it's busy, I waited 2 weeks for an oil change- I know there are not techs to fix major things on weekends- but....expect a little better from the service team
1/27/2025
Karen S. VERIFIED CUSTOMER
Thank you
1/26/2025
Melissa W. VERIFIED CUSTOMER
Appreciate everything Lauren does for me!!!!!
1/25/2025
Angela G. VERIFIED CUSTOMER
Jose is always so kind and positive. He’s part of the reason it’s a Great Day at Toyota of Danville
1/25/2025
Alice F. VERIFIED CUSTOMER
Thank you for your service. Everyone has been more than friendly I appreciate it all!!
1/25/2025
Janet N. VERIFIED CUSTOMER
Was a very nice experience you get treated like a valued customer very very pleased. Thank you you so much.