Communication & follow through was great & appreciated in working with Cassie.
4/26/2024
Jessica P. VERIFIED CUSTOMER
Both drivers were very nice and professional
4/26/2024
Masheila W. VERIFIED CUSTOMER
Very professional and welcoming. This was my first visit. I’ll definitely return to Metro Lexus.
4/25/2024
Hiroharu S. VERIFIED CUSTOMER
I’m very satisfied with Jeff’s work today and with his maintenance team.
I’m glad to have Jeff’s team.
4/25/2024
Jeffrey K. VERIFIED CUSTOMER
Thanks
4/25/2024
Marilyn M. VERIFIED CUSTOMER
A very enjoyable experience in a pleasant venue as it is whenever I am there. Thanks
4/25/2024
Janet G. VERIFIED CUSTOMER
Jeffrey was polite and professional
4/25/2024
Cora R. VERIFIED CUSTOMER
Everyone was so courteous and efficient. Great experience
4/24/2024
Louis G. VERIFIED CUSTOMER
Jeff has ALWAYS gone above and beyond my expectations!!!
4/24/2024
Bill B. VERIFIED CUSTOMER
The only reason I drove over 1.5 hrs
Was Cordis, he is an real asset to Metro. In today's environment it is so difficult to get adequate communication. Cordes probed that wrong. I will be back. Thanks Cordis Bill B
4/24/2024
Bruce J. VERIFIED CUSTOMER
Everyone was great
4/24/2024
Pamela E. VERIFIED CUSTOMER
All went well. In time. Ian was very polite
4/24/2024
Stacey H. VERIFIED CUSTOMER
The front desk rep was conniving and extremely rude! He attempted to charge $50 to screw in a license plate. When I suggested that the cost was too expensive for the service, he began to ask demeaning questions about my annual salary and asked what year I purchased my car. He was loud, disrespectful, and embarrassing. I hate to assume that he felt entitled to treat me this way because of my race. I have purchased 4 vehicles from this organization & I want to now utilize a different location for future services and purchases (along with all of my family & friends who have patronized Metro Lexus). I do want to mention that when I reported him to the manage on staff, he apologized to me and covered the cost of screwing in the plate.
This location used to have top tier customer care! The experience that is offered now, clearly shows no interest in maintaining customers.
Rodney & Stacey H
4/24/2024
Robert H. VERIFIED CUSTOMER
Efficient and professional service staff.
Thank you
4/23/2024
Magdaline F. VERIFIED CUSTOMER
So far great job
4/23/2024
Gregory G. VERIFIED CUSTOMER
Ability to speak with your service advisor remains terrible. Your call is never answered and voice mails never acknowledged. This is not Lexus level service. Horrible service experience.
4/23/2024
Ethel C. VERIFIED CUSTOMER
We appreciated the Care Paul and his team took with my aunt Ethel C