Ernesto has been real helpful to me, and I appreciate his help very much.
10/1/2025
Jennifer K. VERIFIED CUSTOMER
Ariel was knowledgeable, kind, professional.
10/1/2025
Omar C. VERIFIED CUSTOMER
Amazing
10/1/2025
Cher D. VERIFIED CUSTOMER
I am extremely impressed with customer service at Honda Norma Reeves in Vista. My service advisor Ernesto Aurelio is the epitome of excellent customer service, consistently going above and beyond. Additionally, the staff member assisting outside on the morning of 929 at 8:30 AM checking in vehicles demonstrated the same high-level of professionalism and care Both truly exemplify outstanding service. Saul and the additional team inside were also fantastic. Everyone truly exemplifies outstanding service.
10/1/2025
Ronney C. VERIFIED CUSTOMER
Great service from Earnesto. I want him every time I come in for service!
9/30/2025
Julissa C. VERIFIED CUSTOMER
Great job!l great communication. Great service . Thank you!
9/30/2025
Trey F. VERIFIED CUSTOMER
All good. Oil change did take 1.5hours
9/30/2025
Anthony R. VERIFIED CUSTOMER
Outstanding service thanks for the Lyft rides
9/30/2025
Oscar F. VERIFIED CUSTOMER
I enjoy bringing my cars to this location, because the staff and services are always great and the cost is very reasonable compare to other locations.
9/30/2025
Stephen N. VERIFIED CUSTOMER
The service was excellent. ;-)
9/30/2025
Debra M. VERIFIED CUSTOMER
I make a trip from San Diego to your Dealership because of John's outstanding customer service.
9/29/2025
Ricky A. VERIFIED CUSTOMER
I brought in my car for a B1 service. When I arrived I mentioned my car has a smart entry system problem as well that I would like to be diagnosed. The B1 service and a transmission fluid change was performed however the smart entry problem wasn’t addressed at all and still had it when I picked the vehicle up. The car also now makes a hissing sound when accelerating over 35 mph, something it didn’t previously do. This now puts me in a situation where I have to schedule another service appointment and spend more time without my vehicle due to maintenance.
9/28/2025
Naresh K. VERIFIED CUSTOMER
Good
9/28/2025
Kelvin G. VERIFIED CUSTOMER
What's an appointment the process was long but overall the customers service was great
9/28/2025
James G. VERIFIED CUSTOMER
Very good
9/28/2025
Kumiko N. VERIFIED CUSTOMER
I appreciate his service. He’s nice and friendly. I really satisfied with service and people in Honda Vista and happy to talk with my sales guy Ghassan and his manager Mark, too. I will recommend to my friends and family. Thank you for your hard work. It means a lot to me.
9/28/2025
Renee S. VERIFIED CUSTOMER
Good service, helpful advice on registering recall completion with DMV.
9/28/2025
David . VERIFIED CUSTOMER
It was a 15-minute wait even though I had made an appointment for 10:00. Then they told me it would be an hour and a half to 2 hours for the car to be ready for a simple oil change. They would text or call me. They didn't do either of those at the 2 and 1/2 hour mark. When I tried to call all I got was your automated system. I never did get through to a human being. It was quite disappointing and
9/28/2025
Marcus S. VERIFIED CUSTOMER
Ariel was great! Thank you
9/28/2025
Alan H. VERIFIED CUSTOMER
Low tire pressure gage came on so I will have to take it somewhere to get it checked