Norm Reeves Honda Vista Auto Repair Service

Great service from Josue, will definitely always come to him if I need anything in the future

Jessica was amazing!

Richard did a great job of not just throwing a fix at my vehicle. The power steering pump was changed 24K mile ago. The tech’s were saying the pump was failing. He asked them to take another look and they found a seal and hose were the culprits, saving $850. He is Awesome!

As always, Outstanding customer service by Mr. Villegas. His prompt responses and adherence to our needs always gives my family and I the comfort we need that our vehicles are performing at their best. Thank you so much for retaining great talent like Josues. Manny Blessings, Walter M

Excellent service, can’t wait to come back!

Great service

Fast, Friendly service, thanks!

Very helpful and communicated to me exactly what was going on with my car and when it would be ready. Thank you so much for the help

Ernesto was excellent kept me informed periodically through the waiting period while my car was being serviced he has a great personality and shows interest in his customers I would recommend him highly

Jessica was so helpful and kind! She really helped me out with my issues.

Great service!

I was not satisfied with service regarding how my service was closed out and me feeling like I was being pressured to get a Honda line of credit to cover work that was recommended in which the shocks replacement was indicated but it was an extended warrant covered service that rep should have noted he did not… after I stressed to him that I had an extended warranty on my vehicle he nonchalantly took my number down on a post it and then proceeded to jump in a vehicle with a female I suppose to go on break or lunch. Richard Correa I was very disappointed in how I was handled. The so called corrosion on my positive terminal took me every bit of 3 minutes to clean this could have and should have been a courtesy to me but I was quoted 38.95…. I also had a poor experience in past with your previous service advisor Jaryd Pavlov back in June 2020 and had stayed away from your dealership due to how he acted with me and the fact he seemed to purposely forget to give me my fob key back i had to turn around and come back to retrieve it….consequently I will be going to get a 2nd opinion on the list of recommended services that was indicated to me I need. I should be able to receive efficient quality treatment as a Honda owner from any Honda service department I go to needless to say I do not feel I have gotten that in past experiences at your establishment. Thank you. Carmen I

I feel like 3 hours is too long to get the car back. I did not hear back that further service was needed until 2 hours had passed. Otherwise, customer service is excellent. They are always kind and apologetic if it takes longer, I just wish it didn’t.

Knowledgeable, patient, timely. Was very happy with my contact guy.

As always, Outstanding customer service by Mr. Villegas. His prompt responses and adherence to our needs always gives my family and I the comfort we need that our vehicles are performing at their best. Thank you so much for retaining great talent like Josues. Manny Blessings, Walter M

Richard Correa was super friendly he was great at customer service…He came out to look for me which I really appreciate it and very nice to work with thank u so much for that I will definitely go back with Richard Correa ..

Nothing to do with my car technician. He was incredible! However, I’ve been in for my car for the same issue twice this month and I have a vehicle coverage contract. When I asked if it was covered by that. The answer was No because of rodent damage however I read through the contract throughly since the first time it happened because that wouldn’t make any sense to me. And found nothing in my contract that states repairs aren’t cover due to rodent damage. In addition, I spent approximately $800 on a new 2021 Honda Civic hatchback within the first year I bought it when I got a 7 year warranty on it and still paid out of pocket (not the deductible) for the repairs. I feel that since it doesn’t state that repairs aren’t covered due to rodent damage, that I should be refunded the money beside the deductible for both visits. However, both visits were on a reoccurring issue.

Friendly, knowledgeable staff.

Always excellent service on our vehicle s always exceptional Customer Service.

Jessica Johnson was very helpful