Christian took care of my concerns and transferred them to the technicians so they were able to just check how my car is doing. Also he gave me his card which hopefully I won’t need to call him but it gives me some kind of confidence if same thing happens again.
Jesse helped with the checkout and recommendations for me in order to keep my car with a good care.
They both Christian and Jesse were kind and answered my questions.
Thank you
1/27/2023
Mike D. VERIFIED CUSTOMER
Very professional and courteous.
1/27/2023
Dave L. VERIFIED CUSTOMER
Jessica did a great job. She got the car taken care of by the time I had requested, and let me know as soon as it was finished. Technician did a great job getting the job done as well. Thank you both very much.
1/27/2023
Hannah M. VERIFIED CUSTOMER
Amazing work! Speedy and gave me recommendations for my next services.
1/27/2023
Edward S. VERIFIED CUSTOMER
The oil change service was fine, and it was completed in an acceptable time frame. However, I was disappointed with the approach to sell me unnecessary services. Consider that my car, although nearly 6 years old, only has a little more than 21,300 miles. It has been gently driven by my wife, and is in excellent running condition. The Service Advisor informed me that the car needed the brake fluid changed. But it was changed just 10,000 miles ago at Honda of Escondido. It probably wasn't even necessary then. Other car manufacturers do not recommend brake fluid changes until closer to 60,000 miles. After the oil change, he informed me that I needed to replace the valve cover gasket due to oil leaking. This seems ridiculous, as I cannot detect any oil leak. He also advised that I should have Fuel induction / throttle body service. Why would I need that? I see no reason for it. Why should I pay another $348 in unnecessary services when the car runs perfectly? I don't have to deal with these issues on my Ford. It's unacceptable for Honda to promote unneeded services, and I don't appreciate it. I like to deal with honest service companies. This experience makes me want to reconsider purchasing a Honda in the future.
1/27/2023
Michael A. VERIFIED CUSTOMER
Very competent!
1/26/2023
Eric M. VERIFIED CUSTOMER
It socks you guys don't wash our Hondas after service all the other car dealers Toyota Ford ext. Give you car a wash after service you say you lacking man power that is crap your drive though car w sh dose all the work give me a break after spending 35000 thousand dollars on a car one year ago..Ernesto gave awesome customer service Good lookin out on the car wash
1/26/2023
Gilbert M. VERIFIED CUSTOMER
Ernesto was professional and answered all my questions
1/26/2023
Melinda G. VERIFIED CUSTOMER
Jessica was a pleasure to work with!
1/26/2023
Matt H. VERIFIED CUSTOMER
Omar Atilano is easy to work with and very professional.
1/26/2023
Jan F. VERIFIED CUSTOMER
Ernesto did a great job of keeping me informed, was polite and efficient. That being said, I feel fortunate to be retired & out of the workforce. I think it's pathetic that every corporation in America now expects a critique of every interaction with their employees. All of this is a result of the entitled whiners who want unrealistic perfection. I'm not one of those people, but thanks for letting me rant. In the mean time, leave poor Ernesto alone...he's doing a great job!
1/25/2023
Ahmad S. VERIFIED CUSTOMER
Ernesto was very professional and knows how to take care of his customers. He is very nice guy, explained everything clearly and excellent customer service.
Thank you.
1/25/2023
Rosa L. VERIFIED CUSTOMER
Ernesto was great!
1/25/2023
Nilda R. VERIFIED CUSTOMER
Ernesto is the best
1/25/2023
Nate T. VERIFIED CUSTOMER
Omar was great. Super helpful and kind. He explained everything that needed to be done on my car and communicated very well.
1/25/2023
Mya Louell. VERIFIED CUSTOMER
Jesse Herrera and Hannah were patient and considerate as I came regarding getting a after market alarm system removed. I also requested a refund for the system which had to be escalated with the finance and management team. Jesse and Hannah kept me updated with each step through the process as it occurred. My refund request was declined and they were understanding as I informed them I would be filing a complaint re: management declining my request.
1/25/2023
Jaycee B. VERIFIED CUSTOMER
Fast and efficient service. Clear communication and friendly attitude. 5 stars