The customer service is excellent. Ernesto is a very kind and gentle person. I was very happy with the entire service. Thank you very much.
3/5/2026
Manny P. VERIFIED CUSTOMER
Great service all the time! Glad to have been able to come in same day and get the service done. The Lyft ride helped me to manage my time which was great too. Thank you for helping
3/5/2026
Kara U. VERIFIED CUSTOMER
Ernesto is the best! He is professional, understanding, helpful, kind, and incredibly knowledgeable. He had the patience to answer all my questions and he helped me get a Lyft and a rental car. He was apologetic when it was going to take longer than they wanted. I filled out my service request form wrong and he knew that I had made a mistake and he fixed it for me without me even having to ask, saving me hundreds of dollars and lots of wasted time.
3/5/2026
Juventino M. VERIFIED CUSTOMER
Thank you very much for the service
3/5/2026
Russell P. VERIFIED CUSTOMER
Ernesto took care of everything, no worries. Thanks so much.
3/5/2026
Daisy E. VERIFIED CUSTOMER
He’s so patient and explains in detail the services
3/5/2026
Alexis N. VERIFIED CUSTOMER
John is very professional and respectful, it’s easy to understand the way he explained in a plain English not in a technical way.
3/5/2026
Vanessa C. VERIFIED CUSTOMER
Loved working with Ernesto today! thank you to the whole team for making it a smooth and detailed experience, I really appreciate it! Thank you once again Ernesto!
3/5/2026
Thomas G. VERIFIED CUSTOMER
Mike was very helpful and explained everything clearly. Definitely plan to return to service my Honda.
3/3/2026
Allen F. VERIFIED CUSTOMER
Excellent service with a smile!!!
3/3/2026
Shelley B. VERIFIED CUSTOMER
Nice visit.
3/3/2026
Merin J. VERIFIED CUSTOMER
Received Excellent service with Pablo
3/3/2026
Russell P. VERIFIED CUSTOMER
Ernesto was great, service was great. Thanks.
3/3/2026
Oceanside Therapy. VERIFIED CUSTOMER
Sal was extremely knowledgeable. Great customer service, very professional and friendly.
3/3/2026
Ramon Javier. VERIFIED CUSTOMER
Excellent service, very professional and very friendly, thank you
3/2/2026
Jorge L. VERIFIED CUSTOMER
Ramez was very professional and made sure my service was a good experience. Definitely one of my best services, customer service wise
3/2/2026
Shane . VERIFIED CUSTOMER
I recently visited Norm Reeves Honda Vista for an oil service. During my previous visit, I was informed by a member of the service team that I had one complimentary oil service remaining. Based on that information, I returned expecting that final service to be covered.
Unfortunately, during this visit I was told that the complimentary service was no longer valid. The person I spoke to back in September 13 told me I still have a free service and let me know that it will be due in 6 months which is in March. Knowing that I brought my car today the 28th of February.
What was most disappointing was not just the charge itself, but the lack of clear communication and the overall customer service experience during this visit. I asked to talk to a manager and they said no manager is available today.
I had planned to continue bringing my vehicle here for future oil changes and maintenance, but this interaction has made me reconsider.
I hope management takes this feedback seriously and works toward clearer communication and improved customer service for future customers.
3/2/2026
John Z. VERIFIED CUSTOMER
My service was completed quickly and efficiently. Shout out to my service advisors John and Hannah. Keep up the great work